Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
304 reviews
PartsFESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PartsFe is a leading supplier of commercial restaurant equipment parts, serving businesses, service technicians, and facility operators across the United States. With an inventory of over 1,00,000+ parts, we offer replacement parts for dishwashers, fryers, griddles, grills, ice machines, ovens, plumbing systems, and more.We understand that equipment downtime can disrupt operations and impact profitability. That's why we provide same-day shipping on eligible in-stock items across the United States, helping customers get the parts they need, when they need them the most.Our commitment to customer satisfaction is backed by secure payment processing, easy 30-day returns, and dedicated support available 24/7 via email. Operating Monday through Friday from 8:00 AM to 5:00 PM CST, our team is focused on delivering a reliable purchasing experience built on quality, speed, and service.At PartsFe, keeping commercial kitchens running efficiently is our priority.
PartsFE (partsfe.com) has 304 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 12 reviews with 2 stars · Clear filters
Description said Hoshizaki was manufacturer of the pump I ordered. When I received the pump it’s a aftermarket pump that I could have ordered much cheaper elsewhere IF I had wanted an aftermarket pump. Customer was in a bind so I had to install this foreign crap. I will not purchase from them again !
By James V.
Wrong item had to spend money to ship it back and they don’t even have the correct item.
By Ralph M.
I never received a confirmation of the order. I have no idea what the confirmation/order number is, I don't have any idea if it has been shipped, and I have no idea if it has even arrived yet. Thank you for your response. I have been checking the junk email occasionally, but still have not received anything other than this review. Michael is the one that needed the part ordered, but I am the contact person and one that handled the payment. My name is Sarah if you call and need to speak with me. Michael has been out of the office all last week, but should be back tomorrow if you need to speak with him.
By Michael
Response from PartsFE· Dec 6, 2021
Hello, Apologies for the inconvenience! I found that we tried to reach you over email on this order. Please check your junk mail also once. one of our team member will call you over the phone and talk to you on this issue. Thank you! Our team tried to reach you, but we could not reach either Michael or Sarah. Can you please call us on 630-281-2419
The two day shipping I payed + $46 is not worth it when the product doesn't get shipped on time. 3 days later!
By Robert C.
Response from PartsFE· Dec 6, 2021
Hello, Thanks for bringing to our notice. But we found that you placed order in the late evening on 5th October and it shipped on 6th October and delivered by 8th October as per the 2nd day air. we believe there is some miss judgement in the dates count. Please check once again. Thank you.
