Part AdvantageReviews of partadvantage.com

Bought an ice tray assembly that I didn't need. Called for RMA number which they provided. Returned in original packaging. I had to call to check on the return and they stated the return was broken. DON'T DO BUSINESS WITH THESE SCAM ARTIST.

I ordered two Whirlpool refrigerator door gaskets. One was defective. When I contacted customer service, I was told to submit a warranty claim and that the claim is generally processed in 24-48 hours. After not hearing back, I contacted them and was told the status was still showing “submitted”. No additional communication. No offer of return or exchange for a new part.

Sent me the wrong items, then tried to charge me for the return shipment. After complaining, someone emailed to say that her supervisor emailed me a return label. I never received any email, so I followed up again and they said they resent it. No email ever came. Weeks have passed. It was a huge mistake to attempt to do business with this trainwreck of a parts supplier. Glad I didn't put more orders in, since we're apparently eating the cost for this.

As you can tell from these other reviews, this place is a joke. I paid for UPS next day air shipping which is supposed to be before 10:30 and they just can't seem to grasp the concept that you get a refund if it's delivered after that time. The customer service lady, Mrs Spotts, instead insist that they don't fill orders on the weekend. Yet, my package was delivered late, on Tuesday. Doesn't make much sense does it? You came back to work on Monday and the package was supposed to be delivered Tuesday before 10:30, and it wasn't, that's why I paid $60 for shipping. You refund me the money and UPS refunds you the money. A simple three second Google search will show you this, but they don't have time for that apparently. But they have plenty of time to argue with how you're wrong and you're right. So please folks, don't make the mistakes I made, don't use this company, be smaller than I am.

Price EXCESSIVELY HIGH SHIPPING just as bad then they send U a part nowhere near the one PICTURED on their OWN website & tell U that's what "you ordered" & that's the end of that & after placing me on HOLD for a very long time they HANG UP on you

I ordered an Oven Broil Element element to see if it would resolve my oven issue. I installed it and quickly found out it was not the element but the control panel. I immediately removed the part, and started the return process. I repackaged it in the same box and returned it. Once they received the part, it was rejected as they stated the part had been installed. I asked that the part be sent back to me as not only did I pay the initial fee for the part, but also the cost of shipping it back. I was told that they had destroyed the part. Just buy on Amazon, at least they accept returns. I learned my lesson.

When this company screws up, they do not care. Their Customer Service responds evenutally and tells you to kiss off. They have the inability to solve problems and to make anything right with the customer. You get your part when you get it. If you don't like it, then that's on you. Zero stars if I could.

Ordered 2 parts a stove knob and a crisper drawer for fridge. The crisper drawer was delivered damaged. Called to report damage within in hours and was told to reorder and pay separate shipping (10.95). Was told some shipping would be refunded with cost of part with in 24-48 hours. The stove knob was sent via a different shipper, was told no refund for shipping and I never paid shipping for the crisper, which I clearly did $10.95). I will wait and see if the new part I ordered will be delivered intact which I paid another $10.95 shipping for. Do NOT do business with this company! I wish I would have seen all the poor reviews before I placed my original order.