Park West GalleryReviews of parkwestgallery.com

BAIT & SWITCH Their auction on carnival cruise is deceitful and immoral. Constantly stated throughout the auction "framed and shipped at no charge", but that's lies. Also They refused to honor the $100 credit certificate that we won in their raffle. Shame on carnival cruise lines for perpetuating this con on your guest. Worst cruise ever!! They ruined my vacation.

My wife and I had a very deceitful experience with Park West. We went ahead with a picture on the Celebrity Eclipse. 13 hours later we decided to cancel, but we kept getting the run around. Celebrity claimed that we needed to speak directly to Park West Galleries. Park West said we would have to call back in 10 days. That they wouldn't have any paperwork until that time. That they couldn't even note the cancellation without an order in the system. 4 DAYS, count them 4 days (Exactly 110 Hours after Purchase) we received shipping notification. When we immediately called park west, she said we signed the final sale invoice. That is NOT true. Celebrity has a pad that you sign and they transpose it onto a Park west invoice. The Park West Invoice that they give provide you says "Please read carefully all terms and conditions BEFORE buying". We weren't told before hand. They wouldn't stop the sale after. Please don't make the same mistake we did. Inflated prices and deceptive tactics.

Is lying an essential cultural practice of American capitalism, a lubricant, if you will, for what I’ll call the “art of business.” Well, the Park West Gallery sales representative lied right to my face! I’ve done business with Park West for almost 20 years and recently (10/16/2024) bought a second Peter Max on a Celebrity cruise. I like this one piece (Flag with Heart) and specifically asked “Is this the exact numbered piece I’ll be receiving?” The representative said “YES”. “Great, let’s complete the transaction”. I did take a picture of the piece which was numbered 395/495. When we received the artwork, the numbered piece was 465/495. Yes, it looks identical, but the issue is the Park West representative LIED. This will be the last piece of artwork I buy from Park West. Based on this experience, I recommend NOT to purchase from Park West. 11/1/2024 Received this note from PW as a follow-up: I would like to bring your attention to our Terms and Conditions, indicate that you may receive an annotation that differs from what is displayed at the event. Additionally, clause 16 states that no verbal agreements should be relied upon. Brandon Martinez Client Services Representative 29469 Northwestern Highway Southfield, MI 48034 REALLY....you are NOT to believe what a PW representative tells you! What type of company even puts this in a clause? Only one that is dishonest and deceitful.

Do not trust this gallery they over price the art they sell, so if you ever need to sell your art get ready for sticker shock you may get half of what you paid for it, minus the commission for the sale. This gallery cheats you out of your money!!!

I purchased an art work on our celebrity cruise in early April of this year. When I received the art work it was the wrong painting. I received it and without removing it from the packaging sent it back. It cost much more than the painting I purchased. I was told my art piece could not be found and was either lost or resold in error. After 5 months and over 45+ emails and phone calls they agreed to refund my money. Then they finally found my art work. Confusing because now my one of a kind art that could not be sent because it was lost or resold, now has hundreds of copies! I decided after the months of frustration of emails and calls and wrong art being sent that I don't want the art. I was told my card would be refunded in full. Now I'm being told that I would be responsible for taxes and shipping. I have almost $400 that is on my card and no art. Any other business would not only refund you your money but at least have the decency to apologize for the 40 + conversations with still no resolution.

This happened about 45 years ago. I purchased a lithograph at an auction in my hometown. After the purchase I discovered that what I bought was not as advised. Many attempted calls and letters to the gallery were to no avail. At a later date, they were back in town. I approached the Park West owner, he said he couldn't help me, no paperwork. when he accepted the idea that I wasn't going Anyware before the auction started; I got my money back in cash. Yes, they are not new at this.

Went on our first cruise with Carnival in June. Had a blast at the Park West auctions. Ian and his crew were very accommodating. We received one of the prints just two weeks after the trip and it is so much more beautiful than we remembered! Two weeks later we received the rest. Couldn’t be happier with our purchases! We didn’t have a need to contact Park West after the purchase. All were received before the time promised.

I purchased some art work 03/2024, on Carnival Cruise ship. My art was suppose to arrive within 6 weeks. Today is 07/15 and I am still waiting for my Peter Max Umbrella Man to arrive. Everytime I call for an update, I'm told that its being processed. Don't know what that entails but it doesn't take 6 weeks extra to process paperwork for a painting to be printed. Just got off the phone with them again same excuse. Can't get a number to Corporate Headquarters.