Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
142 reviews
Park CandySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Attraction and pop-culture themed apparel, accessories, and nostalgia delivered right to your front door!
Park Candy (parkcandy.com) has 142 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
142 approved reviews, newest moderated first
Lack of customer service and relying too much on AI bots is not a good way to run a business. I tried to inquire about a different color for the shirt I ordered so that I could exchange and ended up having to complete a return instead. Due to lack of customer service would make me not suggest this service to anyone else.
By Edward
Quality and designs are awesome. Great people and great products...... Would not hesitate for a second to buy more
By Jason M.
Aloha, I met and purchase mai tai glasses from you all at Tiki A GoGo and paid quite a bit more there than they are on your website. We vend and when you are doing in person sales you lower our price as we don't have to pay extra fees on whichever platform you use. This is very disappointing. In the future, I will look on someone website before purchasing. Just a little insight. Be Well, Julie
By Julie B.
Beautiful shirt! Great customer service! We did run into the shirt getting lost in shipping, but Park Candy made it right and sent a new one.
By Maris M.
Friendly and efficient. The store setup was over the top. Love the dress
By Freda
Great booth at Tiki-a-Go-Go...had our sizes too!
By Darrin D.
They were unable to fulfill a portion of my order due to supply line issues so the immediately credited my account as soon as I emailed.
By Richard
Park Candy uses “Preorder” to try to draw in sales. I “preordered” twice with them, both times I had to contact them to get any updates. The first time was in 2023, and they claimed “we over sold” on an item. I’m sorry but “preorder” means those orders are filled first, regardless of supplier issues. The second time was in September of 2024. Again I attempted to preorder. 6 months later I, AGAIN, have to make contact for any information. When I got an email response back it just “we have no updates”. When I threatened to contact the better Business Bureau, I was finally contacted by one of the owners. It was still a whole month after I had to contact them. Social Media posts saying they were shipping out product. I got an email saying my order was being taken care of, but it was still almost 3 weeks before I was finally notified it was actually shipped. 1 star because the material is great for FL weather, and the designs are cool. But I will never go through Park Candy again, unacceptable service standards met with excuses.
By JUSTIN B.
Response from Park Candy· Mar 31, 2025
Hi Justin, we're truly sorry for your experience and appreciate you taking the time to share it. Park Candy is currently run by just the two of us—my husband Steve and me (Carise)—and while we pour our hearts into every product, we acknowledge that things don’t always go smoothly. Our preorder system is how we’re able to crowdfund artist-based projects and make limited runs of designs possible, but in your case, there were real shortcomings—especially with the Shopify oversell issue and lack of timely updates. We did send over 200 orders out when we posted about fulfillment, but clearly, yours going out later created understandable frustration. While we’re happy you enjoyed the shirt quality, we completely hear your feedback on the communication and delays. Preorders can be canceled at any time if the wait becomes too much, but that doesn’t excuse the radio silence you experienced. Supporting a small business often comes with some bumps in the road, but we’re actively working to smooth them out and be better. Thank you for your support—and for keeping us accountable.
