Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
86 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are conveniently located just a few miles from the Fort Lauderdale/Hollywood Int. Airport & Port Everglades. You can leave your car in our parking lot and we will transport you and your family or group to the port in our free shuttle service. When you return, we will be ready to pick you up and bring you safely back to our location. All this for just $6.50 at day! Park by the Ports, do not worry about parking if you are planning a cruise. At Park by the Ports we understand your concern and we are here to help. We can take you to the port in just minutes. We are just a couple of miles away and we can help you save money that would be better spent on your vacation.
Park By The Ports (parkbytheports.com) has 86 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
86 approved reviews, newest moderated first
Left the car in their lot, they took me to,the airport & they pick me back up, no hassle, reasonable waiting period. Will do that again!
By Alfredo
Response from Park By The Ports· Jul 10, 2015
See you again soon Alfredo! Thanks for the review!
the location looks ugly but the service is good. has gate
By Xi
Response from Park By The Ports· Aug 6, 2015
Thanks Xi.
Good price, prompt, courteous service. The office needs a little TLC and chairs for customers to sit down.
By donricardorealty
Response from Park By The Ports· Aug 6, 2015
Since you first made this comment we have switched the office around & it looks much nicer. Also, there is a couch and 5 chairs to sit. Thank you! -Kevin
I would give this 8, on the scale of (1-10) being 10 the highest. We left and they delivered us straight to our terminal perfect no complaints. But the return flight had to wait over 45min after we got our bags to wait for person to pick us up to take us back to our car. There was a number to call but it was past 11pm and no one picked up the phone. Was kinda upset no response??? But in the 45minutes of waiting the van finally came and picked us up and fast return to our car in perfect condition. Still no one returned our call. I think if your paying for a 24hour service someone on the other end should call and let u know whats going on. We,Didn't really like that part about it.
By Lydia
Response from Park By The Ports· Jun 12, 2015
Hi Lydia, That is odd that your call was not answered. We answer all calls or return them as soon as possible. Drivers are not dispatched to the airport unless someone calls for pick-up since the shuttle is on an on demand basis only. Nonetheless we apologize for raising any concern. There are back-up numbers listed on our website, but I will be sure to include them on the claim check for future reference :) I'm glad everything else went well. Hope to see you again soon.. Also, would you mind changing the rating since 8/10 = 4 stars, not 3. That would be really awesome. Thanks! Next experience will be 10/10!! -Kevin Arregoces
Service was OK. When I call to make the reservation, I inquire about fixing the paint in my front bumper while I was away and the guy said they'll look at it when I get there. However when I get there, the guy said this is not an autoshop and I should call to make appointment couple days before. OK .. No problem.. I'm here to park my car anyway. The unacceptable part is when I got back from my vacation, I found my car very dirty. They sprayed a number on my windshield with green paint that splattered all over my black jaguar. Not only the windshield but all over the front hood. After 2 carwash, I still hasn't got everything removed. It's very annoying. Never again. I would rather park in airport economy parking like usual.
By Ferlia
Response from Park By The Ports· Jun 11, 2015
Hi Ferlia, I apologize that we could not take care of the front bumper, usually we take a message so the body shop guys can give an estimate... We use a window paint marker from Party City, so it's really odd that something like that happened to your vehicle... In order to make things right I can offer a free parking voucher. Just e-mail us whenever you'd like to use it. Thank you, Kevin Arregoces
......1 star
By Bob
Response from Park By The Ports· Jun 11, 2015
Hi Yesenia, I believe this review to be really unfair. Your family had a good first experience with us and although your sister accidentally booked a 2nd reservation that had to be cancelled, you received credit to be used anytime within the next 6 months. I just ask to please reconsider this review. Thank you, Kevin Arregoces
Great Service- Got to the port quick- Super friendly service
By Javier
Response from Park By The Ports· Jun 8, 2015
Great to hear Javier! -Kevin A.
The buses run every 20 or so minutes and the drivers are pleasant and friendly. I returned much later than I had anticipated but when I called, they were there to pick me and my family up right on time.
By Suzette
Response from Park By The Ports· Jun 8, 2015
Awesome to hear Suzette. See you next time! -Kevin A.
