THE LEISURE PASS GROUP LIMITEDReviews of parispassexplorer.com

I have been trying to contact someone since July 21 to request a refund. It has taken almost 2 months to receive a response from management, which was the same generic response sent over and over again. Your lack of customer service support is absolutely atrocious. I will be sure to let all who travel know how horrible your customer service is during these trying time. As I have noted multiple times my passes for my trip that was to take place Aug 8-16 we’re purchase Feb,13. This was long before any COVID-19 precautions were in effect. We had full intentions to travel this summer so no, I did not request a refund within the 30 days (March 13) because there was no need to do so at that time. Our trip was not cancelled by choice, it was cancelled because your country closed entrance by US citizens in July. I should not be penalized and lose money because of a global pandemic. All other non refundable purchases were refunded with no issue (airfare, hotel, theater passes etc). As I have also explained I am now pregnant and we will not be able to travel within the 2 year allotted time (Feb 2022) because the money we spent on the trip will now be going to hospital bills. We would love to eventually visit London, but unfortunately it will not be for several more years. We had full intentions of repurchasing the London pass when we were able to travel again, but after this horrible customer service experience we will not work with you again and will be sure to let everyone know how unprofessional and unhelpful you have been during this time.

Caveat Emptor! Couple of points: 1. If you purchased a London Pass and were affected by the COVID travel restrictions and or shutdown - you will not be issued a refund unless you let the London Pass group know within 30 days of purchase. 2. Attractions are still closed - so the full list isn't available even-though the website shows the full listing. 3. Because of the ongoing COVID conditions in the USA and other parts of the world the options of transitioning to another city isn't a good option especially when you factor in the GBP to USD conversion rates! 4. If you feel like this is a scam - it sure seems like the London Pass is a scam - maybe a class action lawsuit maybe more appropriate from all us the affected travelers. Everyone else seemed to work with their customers except for the City Pass Group! 5. Don't fight the London Pass with your credit card company - they won't help because of the 30 day refund policy. Even the credit card company could not help because they goods were delivered and the 30 day refund policy was published on the website. 6. Two year extension on a pass? All the travel websites, US health agencies and world health agencies say travel won't return in two years! 7. My wife and I had worked for six months to get our business trips to sync and get the school to release our children without penalty. Now, my London trip has been completed with a virtual meeting and my wife's trip has been permanently cancelled. Absolutely no hope for returning to London! *** DO NOT BUY *** Do not give the London Pass any of your hard earned money unless you can guarantee that everything they offer is open and you know you are going to be using the pass that very day as things are changing so fast you are taking all the risks with purchasing a pass as refunds do not apply to the London Pass Group!

Leisure Pass Group is the owner of Go City San Diego. We had to cancel our trip due to the corona virus and Go City is refusing to reimburse our money. The reason is, they said, because it was after the 30 days cancellation period. Well,since the city was basically shut down, what choice did we have. Sure, they offered to extend the tickets for 2 years, but we will never use them in the next 2 years. This was a 40th anniversary trip. What Go city is doing is illegal. They take advantage of a world wide pandemic to cheat people out of their money. Leisure Pass should take the high road here and force GoCity to refund people's money. I would never use either Leisure Pass,or Gocity ever again.