Parchment is a hassle of you don't have…
Parchment is a hassle of you don't have access to the email you had when you were in school. They offer no live support
By Craig
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
200 reviews
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Parchment is listed under Education Services.
Parchment (parchment.com) has 200 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
200 approved reviews, newest moderated first
Parchment is a hassle of you don't have access to the email you had when you were in school. They offer no live support
By Craig
Ordered a Graduation Verification document. The fulfilled by "person" that verified the document at the school does not exist. Looks like a rip-off.
By Danny B.
Worst experience ever. First transcript my birthdate was incorrect. Easy fix but no… 1 week later; second transcript my birthdate is corrected but pass date was changed and is wrong and the test scores on both the first and second transcript don’t match. Every body I spoke on the phone with at Parchment was impatient and rude with the exception of one lady. The last person I spoke to put me on hold and never returned to the call.
By Melissa
The website was simple to use, and I was able to order 2 different diplomas from 2 different institutions without making 2 orders. Within a couple of days, my diplomas were delivered electronically, and Parchment even allowed for me to use my maiden name on my diplomas. In the past, when ordering directly from the college or university, legal documentation of name change was required to alter a graduate’s last name on a diploma. I just received an email notification that my documents are being mailed out to me, less than a week after ordering them online. In addition to the speedy diploma delivery service, i requested my undergraduate transcripts be submitted to another institution I want to attend, and Parchment.com delivered my transcripts to this institution within 48 hours of my online request. I am pleased with Parchment.com and highly recommend using its services. Teresa H.
By Teresa Klara H.
the CEO is a literal child. he makes a public statement and thinks that the person he is talking about is "defaming" him when it's a public statement he himself made. the dude doesn't know how reality works
By Rasmus J.
The order i got was dirty. after checking out there IG page and seeing the state of the factory i understand why. also they seem to be bullying people online as a business not sure what thats about ...
By Par P.
Absolutely the worst service, if you are using to send transcripts, send minimum of 10 times. I as applying to graduate school and because their systems were not working, the 5 times I sent, only the ones after submition deadline went through. Worst service ever, and make sure that you are getting your documents sent, dont rely on them to tell you, they wont. Assume the worst. I startde requesting in December and for 2 months no requests were sent to admissions
By Tiara P.
Horrible tool. So we need to get a transcript from an on-lien school in Los Angeles to our daughters high school and they instructed us to use Parchment. Just a poor screen design, mixing up student and parent information for a parent account. Received errors upon creating an account and then it stated my email already is in use for an account. Had to reset my password and here we are hours later with no email to reset my password. I read the other reviews below me, I would agree, just a horrible product and their phone support isn't any better.
By Ed