Beware!!
Beware!!! Do not use them for your save the date or wedding invitations. Here was my experience based on trying to order 30 save the date invites for my wedding: -I had to keep following up regarding status. I received excuses. -The local store told me to contact customer service. Isn't this a service they need to provide if they realize they are not delivering? -COVID hit, and they confirmed they would send everything to me. They sent it to the store and told me it was my issue to solve. This took multiple emails to customer service to resolve. -The proofs came back twice with errors. They made the same ones more than once. -I reached out to customer service at the end of this process multiple times and no one got back to me. -I constantly received excuses and it felt like it was my problem to deal with. Where is the ease and customer service in that? -I was told for my trouble I would received a custom mail stamp with our return address. Do you think I ever received that? -It took almost 2 months from the order I placed prior to COVID to arrive. -No apologies from Corporate. -My local contact initially tried to assist but after having g to follow-up with her on status, I felt very much on my own. For me to have to keep asking for status updates, for telling me I need to contact headquarters because she is getting nowhere and for the stream of excuses, it was and remains to be unprofessional.
By Paula D.