PaperHackerReviews of paperhacker.com

Response from PaperHacker· Dec 5, 2019

Dear Ms. Pereira, We are sorry to hear that your experience was not of the expected level. Upon delivery of the work, our Customers are granted 14 days for a free revision - to make sure that the writer has followed each requirement. We have sent you several emails from our side during the work process to check on writer's messages and delivered the work before your deadline to make sure your deadline is not missed and any required changes are made before your deadline to not let you down. Unfortunately, you have contacted us to revise the paper once the Free Revision Period has passed. At this stage, the writer is paid and we are not able to process revision through the system. Still, our Support Team has offered you a 20% discount for the additional order you placed for the caused inconvenience. Best regards, Support Team PaperHacker.com

Response from PaperHacker· Jul 11, 2019

Dear Elina, Thank you for your feedback. As we have previously informed you about our decision regarding the refund, we tolerate no fraudulent activity. We protect both Customers and Writers from fraudulence. From the very first step of placing an order, the Customer contacted the support team to familiarize herself with the Refund policy and procedure to get the refund. Upon the first version of the delivery, the Customer has requested the full refund. However, we agreed to reassign the writer and deliver the new version of the paper. Upon the second version of the paper delivery for free, the Customer has immediately requested the full refund again. The reason for the refund was "several mistakes in the paper" this time. Unfortunately, no valid proof of low quality was provided by the Customer. Additionally, due to our policy, to protect the copyrights in case of FULL REFUND we reserve the right to publish the work. Therefore, the fully-familiarized with our Refund policy Customer has requested 99% refund in order to receive her money back and be able to use both delivered papers for her own purposes. The chats transcripts are available for detailed investigation. Considering Customer's activity as fraudulence we offered to issue a partial refund for "several mistakes" found in the paper by our Quality Department upon Customer's report. As long as the Customer has chosen a regular writer to work on the paper which foresees the possibility of several typographical mistakes, the stipulated reason cannot serve strong evidence for the full refund.