PantoneReviews of pantone.com

Something is not right. They accepted order. Sent email with order number. I requested 2 day shipping because I have a deadline. They sent an email saying my cc was flagged and that I would have to wire transfer money. So I had my girlfriend order it for me - same thing happened to her. I called them and they gave me the run-around. Not good. Something is not right.

I purchased (through a third party) a Pantone Coated Chip book, costing nearly £400.00. The lever arch file has broken in less than 6 months and their customer service department - who didn't bother picking up the telephone for 2 days - have refused to replace the file because I didn't purchase it directly from them. A picture has been sent to the customer service department clearly displaying the faulty product. It is not fit for purpose. The folder is clearly branded 'Pantone' and not any other brand. You cannot purchase these 3-ring lever arch files anywhere else in the UK, so we are now stuck with a very expensive product that cannot be used without all of the swatches falling out of the file. Appalling service. Avoid using this company.