PandergearReviews of pandergear.com

Have not yet received my order.

My cross body bag supposedly shipped on 9/21 and I still have not received it. I think it is odd you would me a text for a review since I have not received it.

Excellent experience from start to finish. The ordering process was easy, the product arrived on time and in perfect condition. Communication and delivery service were very good. I would definitely recommend this company

I do not recommend ordering products directly from Pander; an Asian company, go through Amazon Canada instead where you won’t receive a hassle or have your return request ignored. I ordered direct because products I wanted that my friend had were sold out on Amazon. After delivery I noticed that one product was fine (in tact and no smell) but the other belt bag had irregular configured stains that were all different in size in several places and smelled of urine. Poor quality control before it got packaged then shipped. Site says for defective items you can get return shipping covered. I sent an email right away for a return request and sent 8 photos of the product circling the stained areas. I got told by customer service that the dark discolouration on the background fabric (which was supposed to be a light beige) was how the belt bag is supposed to be and got told to keep it. I don’t want to keep the bag and will even pay for the $10 return shipping which I replied back and my return request email has been ignored for several days. No return instructions provided upon ask. I even called and left a voicemail hoping to get a call back that never came. Now I’m being asked to leave a review instead. Their customer service is absolutely terrible. They are unresponsive, dismissive, unhelpful and unaccommodating to resolve an issue where a customer is unhappy and wants to do a return as per the return policy. Save your money. Don’t shop directly on the Pander Sports site.

Product was high quality and shipping was fast! Customer support was also very responsive.

Hate to evaluate since still have not received product.

When you sent me the right package

The strap fits perfectly. I would have liked if it was adjustable however I'm very happy with it.