Panda DrumReviews of pandadrum.com

Exceptional customer service! They handled an issue quickly and went out of their way to ensure I received my grandson's drum in time for his birthday. I would recommend this company without reservation.

Initially I didn’t receive a shipping confirmation or anything for a week. But once I brought it to their attention they expedited it and I received it quickly. My granddaughter loves it. Thank you 🙏🏽

There was a minor glitch with my order, which can happen anytime. The customer service was above and beyond what I have experienced with most businesses. Their responses were prompt, courteous, and helpful. These folks want you to be happy with your panda drum. And I am!! So happy with my purchase!

I just wanted to say thank you for the great customer service I received from Panda Drum. I appreciate how quickly your team worked to support me with this purchase and a lost confirmation email. Most of the time people only email to complain, your team went above and beyond to assist me. I will definitely be purchasing from your company again. YOU ARE SIMPLY THE BEST!!!!

My experience was made GREAT by the exceptional customer service staff, in particular Julie Sarah Davies in their customer support department. Every email was answered within 12 hours. I had a several issues I’ve had to contact her about. She was friendly, professional and went above and beyond to insure my questions were answered and my issues were addressed. One issue being that I was devastated to find out that my panda drum order arrived, but was returned. Most likely because I gave them my post office physical address and I assume they didn’t realize this post office accepts packages. I email her and she replied within 12 hours! Sarah promptly contacted them with another address I provided her with. My order is now being shipped again and will be delivered within a week. I HIGHLY RECOMMEND doing business with this company! You will be glad you did!

Wonderful company to deal with. I'm 82 years old and it was wonderful to email back and forth with a real person! I explained my problem and they fixed it immediately.

There was some confusion with my order and it turned out to be on my part. The company responded immediately to my inquiry with promptness. After discovering my mistake, the company responded with respect and understanding.

Customer service was terrific, product is beautiful. I'm looking forward to becoming a proficient player, I hope it will provide tranquility for a long time to come. Emma, the representative is very helpful..Thank you.