Panda DrumReviews of pandadrum.com

Would have given 5 stars but the music booklet needs to be improved the print needs to be darker, a comment needs to be added in regard to the dot . Tongues which are hard to see in the printed music and maybe even the numbers on the tongues darker

We are delighted with the set of Panda drums we ordered for our family. I ordered the set of three, gave one to my son and his family and one to my son-in law and his. I kept the small one for myself. The drums are a big hit in each family. Very soothing for young and old. The only problem was some confusion with shipping since oder was shipped in 2 pkgs, but customer service resolved that quickly.

I ordered a Panda Drum for my granddaughter the weekend of Black Friday. My account has been duly debited, but when I went to track the order they had no record of it. I contacted them, and at first I had detailed and timely responses from "Aimee." But eventually "Aimee" ran out of steam and said she was referring me to "a human." No human has come on the scene and it has now been a week. Christmas is one week from today, and I won't have this cool gift for my granddaughter. I'm contacting my bank's fraud department when they open, and I guess I'll try to get a similar item from Amazon. UPDATE 12/22/2025 Lo and behold, my Panda Drum arrived this evening--24 days after I ordered it. This is 3x the promised delivery time, but it is here before Christmas. Of course, I had already ordered a similar drum on Amazon. I'll go ahead and raise my rating to two stars. If the drum works out well--and the communication with this company improves--I may raise it again later. I spent an awful lot of time pursuing this, for the sake of my granddaughter, and I'm still grumpy. UPDATE 12/23/25 I just received an email from the CEO of Panda Drum, who had been trying to reach me since Friday. The problem was my Shop account, which had the wrong name on it and the wrong email address. I have a friend with dementia, for whom I am POA. I must have ordered her something a while back using that account. So my debit card was charged, but confirmation went to her email address, which I rarely check. Not Panda's fault. So the order did take longer than the promised eight days, but the CEO personally made sure the drum would reach me by Christmas. He even offered me a full refund, which I declined.

I never received a shipping notice for my panda drum, so I contacted them. The customer service agent said it had not been shipped yet, in spite of being past the projected shipping window. I asked when it would be shipped and she said she didn't know. I asked if it would be here in time for Christmas, and she said maybe or maybe not. It sounded fishy, so I sent a request to cancel the order, to which no reply has ever been received..... Update: Nov 24. The CEO of Panda Drum contacted me on Nov 17 after I posted this review. He said the AI they were using for Customer Service made a mistake, and gave me incorrect information. He also stated that my drum would be shipped soon. It ended up being delayed a couple days but he let me know that as well and it ended up arriving on Nov 24 after all. I was pleased with the quick response to my concerns, and his followup afterwards. The drum arrived in great shape and we will be playing with it on Christmas Eve! Thank you Panda Drum! My faith is restored.

****UPDATE 11/5/25 ***** I received my Panda Drum today. While I appreciate the CEO, Marek, personally following up and ensuring delivery, the shipping process took 16 days for an item listed as “in stock” with 3–4 day shipping. The tracking was confusing, and the carrier was not the one advertised. Overall, the resolution was handled very well, and I’m grateful for the attentive communication, but the misrepresentation and slow fulfillment mean the company still has work to do on transparency and shipping consistency.

Note: Updated review Follow up: After posting this review the CEO of the company reached out to me with an apology and made sure my refund was issued. He also sent my order at no charge to me, even though I said the refund would suffice. The drum is very nice and does have a lovely sound, just like it sounds in their advertising videos. I want to clarify that I was not asked to change my review but have chosen to because this is a lovely product. I'm changing my review from 1 star to 4 star but am keeping my original review here because of all the effort it took to finally get the company to take action. Hopefully my experience will help them improve their systems and their customer service. Think before you purchase!! They told me my order had shipped and provided a delivery date. When that date past I contacted them. Found out my order haven't even been filled yet. Most of my emails were respond to by a bot, their email response came within seconds of me sending my emails. Too quick for a real person. So I asked for a refund and they claimed they refunded my card but it hasn't hit my account, it's been over 5 business days! They keep stringing me along!! This has all the earmarks of a scam!! I will have to take action to get my credit card to reverse the charges and plan to report them to the BBB and if needed to the FTC.

Diane was beyond courteous and helpful. She helped me, an inexperienced online shopper, cancel an order I shouldn’t have placed. She never made me feel stupid or tried to talk me into something I wanted to cancel. Kudos to her!

Kind assistance