PandaDocReviews of pandadoc.com

We were using a monthly plan, where we have CRM integration to automatically generate contracts using a template, and that uses Zapier. We were offered a plan upgrade, and after that it stopped working. When I complained to the support, they said it was Zapier's problem, I opened a call with them and they told me that this is a problem already known and not solved by PandaDoc. The account manager has stopped responding to emails and does not answer calls. One of the worst media I've ever seen.

I canceled my subscription on November 14, 2020 in writing. I was charged again on February 14, 2021. It is now February 22 2021 and after having several chats online about it, including one with a manager, Ryan Geronimo on February 18, I have received no follow-up and no refund. Don't waste your time with this poorly run company that avoids you after they take your money without your permission.

Very disappointed with Panda. A legacy business customer who's been using (and promoting) Panda since the beginning. We required assistance by asking for our service essentially cloned for another area of our business. We were swiftly told that our 'legacy' pricing was unavailable moving forward and if we wanted the same features moving forward (that I've had for 8 years) Wed be expected to pay (in the rep's words.. a little more) - which we understood.. However! our agreement costs under £200 a year & would now be expected to pay £3000 a year for the same features we had prior... Whilst times and services change.. am& we are only a tiny valueless customer. to them (which was made crystal clear!).. We believe PandaDoc has turned its back on the very businesses and people who supported them and grew their successes .. especially when plenty of already established alternatives were out there to begin with.. As for the platform. It's ok, nothing others don't offer nor is it any more customer-friendly... though we now know its pricing is not only monsterously high for new customers joining - but that they have no care for existing customers... i will be exploring significantly cheaper alternatives as they look very much the same. only take 5 seconds of google!! Cheers for supporting the people who made your business a success PandaDoc & on behalf of all your old customers.. we hope your success is long-lived...

Been using Panda Doc for years. Recently software stopped working and had error messages. Reported it twice. Nothing done about it. The support agents were asking me to diagnose it for them! Its a cloud based service so what do they expect me to do?! Sent them screenshots and they dont have a clue. They just did not bother. No one contacted us after and even checked if the issue is resolved. Another one of those companies who just to take money but do not want to provide the support when its needed. Lazy support agents with no initiative or any understanding of customer service. They just “leave it” for us to chase them and to beg for support. Cancelling subscription! Good riddance!

Poor service, pay for support but they can't resolve anything and take ages to reply. Little integration and functionality. Have to sign everything even when it's not required. Paid over $600 and constant issues. Told that they won't issue a refund if we were unhappy.

No response on support or help, worked with partner firms and couldn't get assistance. Moved to DocuSign.