Amazed
Paldesk is super user-friendly and extremely useful! Response time is great same as integration with other channels.
By Milica V.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
9 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talk to visitors and customers over mutiple channels in real time. All your web and social messages in one dashboard, making your customer service easier, faster and more efficient.
Paldesk (paldesk.com) has 9 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7 reviews with 5 stars · Clear filters
Paldesk is super user-friendly and extremely useful! Response time is great same as integration with other channels.
By Milica V.
They provided a great support for not-technical user (me). They guided me and I successfully installed their widget, customized it and started receiving questions. Paldesk has a lot of interesting features, but they are not all explained very well so I suggest better tutorials or they will receive a lot of chat questions.
By Winston
A very useful tool for ticketing. Would suggest to everyone looking for a fast and reliable omnichannel platform.
By Vedran
Great omnichannel!!! Easy to work with and support is really fast in responding.
By Marta L.
Chat looks really good on a website, and response time is great.
By Igor M.
I love this omnichannel! so easy to use, simple dashboard and lot of great features such as predefined answers, ticketing systems... Price is ok too just $12 yearly, strongly recommend!
By Mirjana R.
This live chat and help desk software really shows it value and helps you to get to know better live chat and help desk software with its simplicity. Also, it's has really nice interface and cool features as widget customization.
By Mislav R.
Response from Paldesk· Jan 30, 2019
Thanks for your lovely and kind review. Wish you all the best!