PaintwithdiamondsReviews of paintwithdiamonds.com

BUYER BEWARE: save your money! Paint with Diamonds is Horrible!!! on the website the canvases are absolutely beautiful! However, you have to realize that pictures can be deceiving!! Upon getting my kit. The rendering on the canvas is horrible. The letters, numbers and symbols are blurred and it’s very difficult to make them out! The drills have hundreds of mixed drills in them so you’re having to pick the odd colors out of every batch and a lot of the drills are damaged and miss formed I’ve been doing diamond art for a while now and this is by far the worst company to order from!

I wish I’d looked at the reviews here before ordering a custom kit. Like many others I ordered it and it’s been over a month. I’ve been watching the tracking updates every day. Yesterday it said it had been delivered…to the wrong state. I contacted support and their reply was, “can you see if someone else in your house received it?” The problem isn’t whether someone else in my house received it. The problem is that it’s 500+ miles away from where it was supposed to be delivered! Also their site claims it’s a US based company which is demonstrably false on so many levels. My stock painting I ordered alongside the custom print which allegedly was going to ship from the US also shipped from China. And as I suspected, my support queries have been answered at 1 and 2 am…you know, the times that a US based company would totally answer emails. All in all an insanely frustrating experience. I’m hoping I can get a refund but I’m not holding my breath.

They sent me the wrong color, a light beige instead of a dark brown. They refused to do anything about it. I can't even get then to apologize to me, much less make it right. They ignore my emails. They also remove bad reviews from their website so you can't see the truth of other customer's opinion. Terrible customer service and even worse company. DO NOT BUY FROM THEM!!

Along with others I have not received any confirmation of order or delivery details despite several emails. Total scam.

6 years ago I bought 3 customs of my pets and they were so beautiful. I have had them framed in our home since. We have added 2 new pets and 2 months ago I ordered their images. They made them larger than what I ordered which didn’t work because that’s not the size frame I have. I also informed them during communication that the colors were wayyyyy off. My black cat I received navy blue and 8 shades of bright blue for. My other cat who is tortishell (calico colors)…I received peach, purples, and pea greens for. I have never seen a cat this color. They send me a replacement. This time the right size but again…colors are wrong. I immediately informed them and asked what do I need to do to get the corrected colors. They assured me that it would be fixed. Well guess what. It arrived yesterday and again..wrong colors. They offered to replace but told me I needed to go bigger for better quality. It’s not the quality that is the issue…it’s the colors. No cat is green and purple! But when I told them I didn’t want a replacement I wanted a refund they are now refusing telling me that I am wrong and the colors are right despite me showing them evidence over and over that anyone with a human eye can see is wrong. I placed my order on 9/27. It is now 11/28 and I still don’t have the correct items which now won’t be completed for Christmas. Keep your money and stay far away from this company.

Ordered may 1, 2024. Said it arrived at JFK on May23rd. It is now July 14th and still have not received. Customer service is no help all you get from them is it's on the way in a text. Try to call and they never answer the phone. Managed to leave a message one time said they would call back, They never have. I have texted 4 times and get same answer back it's on the way. All I want is what I ordered or a refund. Do not order from this company !!!! They do not care about their customers at all!!!

Dont buy anything from this company. This is Scam.! My first time ordering from this company and my canvas was broken. Reached out to ask if they could replace it,but no. They wanted to repair it. It took 1,5 month to get it,so to be sending it back for repair would take forever. They also have an oh s... insurance whitch is totally bulls...! Never buying from this company again.

I ordered 4 diamond paintings on December 15. I did not receive any information about shipping for weeks. When I finally inquired at the beginning of January, I was told that the items had shipped and they were waiting for tracking to update. Today I received an email saying there was a glitch with pricing, and they were canceling and refunding my order. I think they should have honored the price that was on their website, not to mention they lied about the order already being shipped. If there was a problem, I should have been notified immediately not weeks afterward. I will not be ordering from them again, and I would not recommend that anyone else does.