paintlyshop.comReviews of paintlyshop.com

They didn't ship all my products (and the one that was shipped arrived very late), and after months of trying to resolve via customer support (who have been extremely slow), have now been told that their records indicate that everything was shipped correctly so if I want the missing items then I will need to place a new order.

Bought a buy one get one free print and they decided to only send me 1 print and refused to resolve the issue and send me the second. Avoid!

Worst experience with online shopping so far. I accidentally entered wrong email when submitting order. Immediately, I send an email on their support email address with all necessary information like correct email and order number (screenshot of order no). As a reasonable person, I waited few days. Checked my inbox, promotion and spam but nothing. Send another email to the original one but same thing happened I.e. no response. I have been calling on international number but with no luck. This is very frustrating as it difficult to check anything about my order because no invoice was send and can’t track order. This is poor service and I wouldn’t recommend anyone from my experience not even as a last resort. Hope after reading this review, they might reach out to me and help others.

Straight up scam

Non responsive, customer service number never gets answered if you even get a ring (half the time it didn’t even go through) and good luck trying to get an email response. You’ll get a robot saying all concerns must go through their chat, which is itself just a robot. I was not impressed with quality, although this is not an item I purchased for myself. I did not get the item I purchased. This is a Chinese company and all the items are shipped by ‘Yan Wen’. Don’t waste your time- you’ll regret ever dealing with them

The canvas arrived completely ruined and had to be thrown away. I bought it for a friend who just had an extremely premature baby, so it was a very special gift. I contacted the company 4 times via email over the span of weeks and haven’t so much as received a response. Now I have to contact my credit card. Waste of time and money. Poor product, poor customer service. Thumbs down.

I cannot reach anyone by email, contact form, or phone number to address the problem with my order. When I ordered the item, the process never allowed me to upload the photo I wanted to use, and I emailed them immediately upon sale finalization and included the photo I wanted to use. Many days later, I still have not been contacted by them. The item ordered was a memorial photo for a friend's dogs and will ship as a blank canvas to her unless they fix this order. This was supposed to be a surprise and a comfort. Instead, it's a hassle and salt in an open wound for the recipient and an extreme aggravation for me. Not being reachable by any of the methods listed is incredibly shady and feels very fly-by-night. I'm so frustrated and disappointed.

Ordered October 23rd. Still have not received. I have ordered 2 in the past which had arrived on time. Very disappointed as a returning customer.