PaintedautobodypartsReviews of paintedautobodyparts.com

No response from multiple emails or phone calls, it's been 6 weeks and still no delivery, absolutely horrendous customer service, actually no customer service. Please look elsewhere

Title: Received a Dented Fender and Haven’t Received a Response to My Claim I ordered a painted driver-side fender for my Infiniti Q50 from Painted Auto Parts for approximately $451. Unfortunately, the fender arrived dented. I submitted a damage claim on October 6, 2026, the same day I reported the issue, but I have not received a confirmation email or a response. I’m disappointed because I paid for a painted replacement part and expected it to arrive in good condition. Dealing with a damaged part and not knowing whether the claim will be addressed has been frustrating. I hope the company improves its packaging, customer service, and damage-claim process. Based on my experience, I would advise other buyers to document the condition of their parts immediately upon delivery and keep photos and records of all communications. They also took about two months to deliver this part as well.

This company is the worst! Their customer service is NON-EXISTENT. They will tell you your item is shipped but it will remain in shipper waiting for item. They will not answer any calls and if you're lucky enough to get an email, it will be something to pacify the buyer.

please do not order from the company. 4 weeks and counting still waiting on my front painted bumper. i paid close to $600 plus shipping. they sent me an email saying order has been shipped with no tracking details. i called several times, day and night no response, they never picked up, i also emailed them as well, never reply back to my email. please do not order from them. they also operate by another company ''chicago auto body parts''. STAY AWAY. they are scammer.

This company is run by poor management and a def ear to customers expectations. I did not reakize this until my order was place and did not arrive on time. I tried to contact the company who bby the does not answer phone calls. The tracking program on the website does not work. And my account showing no orders recieved on my account history. They only responded with an update after I disputed the transaction with a its in paint and wll be shipped upon drying meassage. The parts arrived painted ( the parts were darker than expected but I cannot say wrong color until i take to body shop for evaluation may be to fading of existing paint) but the were wrapped well and protected, and they cancel some parts of the order without notice until they shipped which is very inconvienant due to need them for install . The paint work itself was adequet with some but min. orgage peel ith not runs in base or clear. This review is based on cutomer service and the non exestance of such. They did not conact me about the the late shipment,nor answer any phone calls,the order tracking feature nor my account showed any evidence an order had been placed. and only after the dispute where i supplied my invoice to the bank. There are other options that suppy this service are available i suggest using the other options. the paint work itself was a 4 out if 5 if the correct code was used. So its the managent that failing this business not the work quaity its self. it seems they dont care about customer experence or reviews. So my suggestion is only order with them if you are willing to place your order , pay them and wait a month and have zero chance to get an update ,have kept up with your reciept to prove your oder to the bank while filing a dispute. thats the only way to get a response.

SCAM ALERT DO NOT BUY FROM PAINTED AUTO PARTS, I ordered a hood for my jeep and paid in full, after about a month still no shipping label or tracking created, they dont answer the phone or emails, finally got My bank to reverse the transaction, DON'T WASTE YOUR TIME OR MONEY

From what they say is 3 weeks for a painted part, it took 7 weeks to receive my rear bumper. Their customer service is nonexistent, as calls and emails weren't answered BUT l have to say when the bumper finally arrived. it was a perfect color match with no defects at all.

DO NOT order anything from this company. My order is still "processing" after three weeks. They advertise that your order will ship in 5-7 business days. Mine is still proessing. It is not even "received". I've emailed them twice for a status update. They have not responded at all. I called their customer service number a dozen times but it's a void. No one answers. Their chatbot says all orders are filled and shipped within 5-7 business days. Yet, mine is still "processing" after three weeks, they have no means to contact them, and debited $279 from my account. It's fine if you are backlogged. The solution is reply to customers who have paid and quit your stupid social media ads. You obviously can't handle the customers hwo have paid.