Painful PleasuresReviews of painfulpleasures.com

Very disappointing. For a decade, my company and I have been buying our supplies from PP, but in the last order, one ink was missing. No biggie, I thought and reached out, but although I provided all the info, receipts, picking list, and so forth, I got "snoozed" and later ignored. It's not worth wasting more time on PP. I am just amazed at the willingness to lose the business of a whole shop for thousands of dollars for one small ink bottle.

I want to start off with that the people in customer service were very nice nad tried to be as helpful as they could. My item didn't clear US customs and was returned to their warehouse, without letting me know I had to email them to find put what happened. I asked for a refund and i only got a refund for my items and not the horrendously expensive shipping to Australia. Apparently they can't refund me the whole amount including shipping is that it goes to the couriers. Far enough but when my package is returned not to my own fault, and it dosent even leave America, I should get that cost refunded. So I'm put nearly $40 for an item I didn't even receive and shipping that wasn't even used. I'm very disappointed and upset. Feel like I've been scammed.

Worse company in tattoo supplies history. If you need your equipment to be shipped on the dates they give you after paying for shipping. Don’t count on it. This place don’t care about you or your business they will ship it 2 weeks after your ordered it. Run away don’t purchase anything. When you contact them they make it seem like it’s not a big deal and they ask if you want a refund that could take up to a week.

I found their in between sizes were why i ordered; i ordered 3 pairs of earrings in 3 sizes. Shipping was decent, especially during holiday season. One glass gauge was chipped and i notified customer support. Response was quick, i was offered a replacement to be shipped to me or store credit plus a discount. I opted for store discount as the chip didn't effect wearability. Credit was there the same evening, customer service was great and overall I'm happy with my purchases.

Don’t purchase. Terrible customer service. Will NEVER get to return your purchase if you need to, even if it wasn’t opened. They won’t even respond. They’re scamming people.

I am from Israel. The company doesn't response me to my requests..looks like because i am jewish..this bad very very bad

I made an online order and there is no way to track your order. To charge $20 for the least expensive shipping option and NOT provide shipping information is ridiculous. No tracking number, no shipping status, nothing. They send you to the shop app making you download it thinking you will receive shipping information but all the app tells you' is that you made an order and when it's estimated to be delivered. I had high hopes for this place but I will likely never order from here again. Shipping cost is too high, it takes too long, And you have no idea the status of your order.

I paid more to receive my order faster because I was going to another country and needed the product. They simply FORGOT to send me my order, didn’t respond any emails and delivered my order after I’m traveled. I sent another message asking the shipment tax back since I paid for a service that i didn’t receive, again no one answer. It was a $1090,00 dollar order. Never more!