Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
147 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Selling everything fun and collectible. Toys, action figures, collectibles, games, t-shirts, pet toys and more!
Pack Turtle (packturtle.com) has 147 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 2 reviews with 1 star · Clear filters
I ordered Pokemon it was resealed and missing parts
By Oktay S.
Response from Pack Turtle· Mar 15, 2026
We inspect all items before they are shipped to our customers and do not reseal products. If there is an issue with your item, we do accept returns within 30 days as long as you did not open it. Please feel free to reach out to us directly if you need any further help. Thank you for your feedback.
I paid extra for fast shipping. I didn't receive it any earlier than normal so I asked for the fast shipping fee back of $10.23 .This company didn't even ship my package until late the next day then wanted to blame it on the hurricanes. Now they are ignoring me and blocked me from their website. I don't recommend. Horrible service. My item was late. When you said Thursday or Friday and it showed up Saturday. What is that called? I paid 10.23$ for 2-4 day shipping. I received it in 5. Can you do the math? They also blocked me from their website and refuse to reply to me on email but can reply to my review. It's $10.23 if a company is this greedy over that then they need to shut the doors. Amazon and eBay have all the figures they have with a better price and now that I've experienced them the same shipping date. Also the box to the figure was damaged. And my figure was opened and taken out of the box. Horrible service. Scam artists
By Aaron B.
Response from Pack Turtle· Oct 13, 2024
As explained in our shipping policy, orders placed after 11:00 AM are shipped the next day. Your order was placed after 11:00 AM on Monday, and it was shipped at 2:20 PM on Tuesday. You received your order on Saturday, 4 days after shipment. This is within the estimated USPS Priority Mail delivery estimate of 2-4 days. Despite the weather delays in your area due to Hurricane Helene, your order still arrived on time. Even though your order was delivered within the estimated time frame, you insisted on a refund of your shipping costs. We offered a full refund for your order upon return of the product, which you declined. Demanding a shipping refund when your order was not late is considered an attempt at fraud. We have a zero-tolerance policy against fraud and also harassment.
