Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
24 reviews
PackiyoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Say hello to the modern WMS built for the people in your warehouse.You don't have to pay thousands of dollars, or get charged for those hidden "non hidden fees". Your team deserves better.Learn about the Packiyo WMS and let our team be an extension of yours.Built for 3PLs and eCommerce Brands.
Packiyo (packiyo.com) has 24 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
24 approved reviews, newest moderated first
I was introduced to Packiyo by our 3PL operator and have integrated the Packiyo API with a few other systems. Support team is helpful and responds quickly. Overall, it’s been a positive experience, and I’d recommend Packiyo as a WMS for 3PLs.
By Tim S.
Packiyo provides excellent customer service. The team always responds quickly and gives us clear, step-by-step guidance whenever we have questions. JL, in particular, has been incredibly helpful, responsive, and professional. He always makes sure we understand how to resolve any issues and follows up when needed. We truly appreciate his continued support and highly recommend Packiyo!
By Miyazaki Y.
Support was very responsive and helpful in a very timely manner!
By Mack
We had an excellent experience with Packiyo. The platform is easy to use. The biggest highlight has been the support team, especially JL. His support has been outstanding—he's always quick to respond, knowledgeable, and goes above and beyond to help. The response time is honestly incredible, and it's reassuring to know we can get assistance so quickly whenever we need it. If I had one suggestion, it would be to add more help articles and documentation to the knowledge base. Having more self-service resources would make it even easier to find answers and learn about different features.
By Vasanth R.
The support team is outstanding! JL is always proactive in finding solutions and provides quick, helpful responses.
By JESSICA
Response from Packiyo· Jul 15, 2026
Thank you so much for your kind words, Jessica! We're so glad to hear you've had a great experience with our Support team. We'll definitely share your shoutout with JL... he'll really appreciate it! Thanks again for taking the time to leave a review and for being part of the Packiyo community.
Their Support staff have been amazing in working thru any issues and outside the norm requests. They are quick and responsive. We have been using Packiyo for our 3PL for just over a year now and have fully transitioned.
By Tucker R.
Response from Packiyo· Jul 9, 2026
Hey Tucker! So glad to hear the Support team has been able to show up for you, especially on some of those trickier requests. A full 3PL transition in a year is no small thing, and we love that you're settled in with us! Thanks for taking the time to leave a review, it really means a lot. Here's to many more years together!
The team at Packiyo is great. Onboarding with David a support with JL and Cayden has been superb. The team and company overall get 5 stars for sure. The platform is still a little bit of a work in progress. While the platform is super intuitive and easy to navigate, there are some integrations that are lacking and the KB needs a serious update. There have been several times when I should have been able to get an answer in the KB, but there were no articles and I had to open a ticket for a pretty simple question. The team has always been super fast to respond for me, but I wouldn't have to bother them at all if the KB had more articles. I definitely recommend Packiyo and am looking forward to growing with them.
By Brian
Response from Packiyo· Jul 7, 2026
Thank you so much for taking the time to leave this feedback and for being real with us. You're 100% right on the KB, and we hear you. The good news is we recently brought on a dedicated Knowledge Base Manager who's been heads down making updates, some articles have already been added, updated and published! The end goal is exactly what you described: resources readily available without needing to open a ticket. Really appreciate the feedback and we're excited to keep growing with you!
I’ve worked with a number of systems and support teams, and Packiyo WMS has been a strong experience for us. The platform has helped streamline our warehouse operations, but what really stands out is the Customer Success team. They’ve been consistently available, responsive, and willing to help us work through questions and operational needs as they come up. That level of support makes a real difference when implementing and growing with a WMS. I’d definitely recommend Packiyo to teams looking for both a capable system and a partner that is invested in their success.
By Singh A.
Response from Packiyo· Jul 7, 2026
Singh, thank you so much for taking the time to leave such a thoughtful review. Knowing that the platform has helped streamline your operations and that the team has shown up for you along the way means everything to us. Really appreciate you recommending Packiyo ... we don't take that lightly. Excited to keep growing with you!
