PacificaReviews of pacificabeauty.com

I was using their vegan overnight face moisturiser and kept finding small pieces of plastic in it. This is obviously concerning due to the adverse effects of absorption of plastic into our skin (it’s the same as ingesting it). They contain forever chemicals that never leave our bodies and can lead to serious conditions such as cancer. I emailed their customer service team just to let them know as it’s definitely not something they should be selling to customers knowingly and after an initial response of ‘the management team is looking into it’, they basically did nothing. Not only is this very irresponsible but it just shows that they don’t really care and I wonder what else is in their other products that they’re happy for us to put into our bodies despite their marketing trying to make out like they’re a clean company! Considering how much is out there on the market I wouldn’t bother risking it and just spend your money on one of the many alternative brands.

If I could- I would leave zero stars for Pacifica and their customer service. The order never arrived. At first was told to wait for another 3 days, and when 3 days passed, again another story - the “team is still investigating what happened with the order. Once we received their response, we will update you right away”. 2 weeks since day of purchasing and I still don’t have my ordered items. It’s not customer’s fault that Pacifica doesn’t offer a reliable shipping service - I can not wait for an indefinite period while their “investigation” is taking place, I need to have either my ordered items right now. Very careless attitude. Will never order straight from Pacifica ever again.

Purchased Pacifica underarm deodorant wipes. Terrible! Spent $9 for them to dry out.

They refuse to work with me after FedEx lost my shipment in the system. I am being forced to pay Klarna instalments despite the fact that I never received this order and they are making me wait several weeks for FedEx to 'update its system' (cover up their mistake) before even dealing with my claim. They will not give me the benefit of doubt or work with me. I have sent countless messages to them and FedEx and they will not escalate this mess at all. Very dissatisfied.

Pacific products caused my facial skin to break out with large red spots. The packaging is very poor. Liquid products are not coming through the pump. They are too thick requiring that the pump be removed and Q-tips inserted to remove the product.

I bought this product because I wanted more ocean themed / scent skin care, as I personally find it refreshing on my skin when I go to the seaside & wanted something like that to bring home. It lathers wonderfully so you wouldn't need to use a lot but the scent smells like play dough, and after the 1st use my skin was beautifully bright (I'm pale & I love blooming pale skin) however I'm almost a week in to using their product (Pacifica Sea Foam) & my mouth & jaw area have become super dry & scale like. When I first saw the product, I made sure to read reviews & they all were positive. After my skin started to dry, I did a little more digging & found that other people are experiencing the same & worse! Dry, red skin, tears in skin, and some with swollen eyes & lips! I'm going to contact them directly but from other reviews here, doesn't seem like they'd care... approach this brand with caution!

Between my husband and I, we have spent over a thousand dollars on Pacifica Beauty products since July 2020. For medical reasons, I switched to their products since they are 100% vegan, but my most recent order has left a bad taste in my mouth and questioning my decision to start using their products. My most recent order contained a new bottle of sunscreen to replace the one that I currently have that will expire in May of this year. Because of medical reasons, I must wear sunscreen when in the sun and wanted to be proactive to stock up for the coming summer months. When I got my order this week, I looked at the expiration on the sunscreen and it expires May 2022 as well. So in two months and before I even have chance to use it, the product will expire and I cannot use a product beyond its shelf life as the protection factor is no longer valid. I reached out to customer service and was told that it still has a shelf life of one month so there was nothing that they would do for me. Me being proactive caused me to waste my hard earned money. I am in disbelief and I am struggling with how you would even think that someone living on the East coast could possibly use the product before it expires. Guess this taught me a lesson about buying products from a west coast company.

Great products, very poor customer service! Does not provide a full refund for orders. Delayed shipment of a month for an order placed, package did not even arrive to my address, provided partial refund and expected customer to pay for shipping costs when the package was never received. This company is a total rip off despite the quality products. Tip for consumers: Waited over a month for an order that never even showed up. Be aware they will scam you for shipping prices and returns.