Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
9 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Federal Judiciary's centralized registration, billing, and technical support center for fee-based, electronic access to U.S. District, Bankruptcy, and Appellate court records.
Public Access to Court Electronic Records (PACER) (pacer.gov) has 9 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
9 approved reviews, newest moderated first
4hr delay on email verification code that expires after 15 min so I’ve been 3 days now trying to use the system and I can’t until the email is verified. You would think a government website would have a decent IT department that could easily fix this issue.
By Melissa B.
I signed up for an account with CC only to be sent a message that my account was "invalid". Why!? Then was told to call the 1-800 #. After waiting on hold for over "120 mins" over 1 hour...they hung up! Done! I sent an email telling them to close my acct. SCAM! Do not get involved with this company!
By Keli
For free access you pay a flat fee for any link you want to open. $5.50. I paid to view the docket for a case in which I was hoping to verify one of the parties and their identity related to another case. It literally showed the exact same information from the original case link only in plain text. You. Have to pay. For each link you want to open, so I stopped there because it obviously was just a. Rabbit hole of continuous links providing the same information. That’s straight up SCAM behavior!
By Ashley Murphy B.
Waited for over an hour for a customer service representative. Call was disconnected with no explanation. Called back and was disconnected again after waiting 45 minutes.
By Chase L.
I tried to log into PACER using the credentials I have used for years. I received a message explaining that my account was inactive and directing me to contact PACER. I called the phone number provided in the message and waited for 45 minutes. Then, I received a recorded message that PACER customer service was unavailable and the call was disconnected.
By Amos A.
Like other users, my account was deactivated (which for some reason they do if it is not used for some time). You then need to call to reactivate it, and wait for 30 minutes to speak to a representative. After the 30 minute wait, the representative hangs up on you immediately.
By Alex M.
Under Court of Appeals 9th Cir case 24-936 and will not unlock my account to access records. When call they just keep hanging up on me and sending me to voicemail. Megan hung up on me
By Brandon
I signed up, searched for the docket for the case i wanted, it wasn't all there, refreshed 19 times trying to see entire docket, was charged $3 for each refresh. TOTAL of $57 to not get what i wanted in 5 minutes.
By Sam
