Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,527 reviews
Oxygen Concentrator StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 702 reviews with 4 stars · Clear filters
My oxygen is beeping all the time when on. I need help. I can
By Menk, P.
Response from Oxygen Concentrator Store· Feb 22, 2025
Hi Pattie, thank you for reaching out! We’re sorry to hear about the issue with your oxygen concentrator. Since the unit was purchased from another vendor, we recommend contacting them directly for service and support. If you ever need any supplies or have other questions, we’re happy to help—feel free to reach out!
The sales consultant was extremely pleasant, eager to answer my questions or try to get the answers. I am glad that I was familiar / have experience with this product, had researched and was mostly prepared.
By PeggyLou Z.
Response from Oxygen Concentrator Store· Mar 10, 2025
Hi PeggyLou, thank you for your feedback! We're glad to hear that our sales consultant was attentive and eager to answer your questions. It’s great that your research and experience helped make the process smoother. If you ever need anything else, feel free to reach out—we’re here to help!
The battery that came with my Inogen unit only lasts 2 and one half hours I was told it was a 6 to 8 hour battery for the money I paid I want a replacement
By Grey, D.
Response from Oxygen Concentrator Store· Feb 16, 2025
Hi Darrell, thank you for your feedback. We’re sorry to hear that your battery isn’t lasting as expected. Battery life can vary based on flow settings and usage conditions, but we’d be happy to look into this further for you. Please reach out to us at 877-303-9289 so we can assist with troubleshooting or explore a replacement option. We’re here to help!
Great customer service
By Nutter, L.
Response from Oxygen Concentrator Store· Feb 16, 2025
Hi Larry, thank you for your feedback! We’re glad to hear you had a great customer service experience. If you ever need anything else, feel free to reach out—we’re here to help!
Service was ok.. Initial phone conversation to see about sending my Inogen in for repair was nice and helpful, the girl worked with me on the steps to get my machine to them, but when the service was complete, this same person was kind of abrupt. I asked what was repaired and was told and I just asked a couple questions on why something needed repair after little use and only over a year old, she did not explain that very well, made it sound like it was my fault by not using it enough and as soon as I paid for the service she just hung up.
By Adkins, S.
Response from Oxygen Concentrator Store· Feb 6, 2025
Hi S., thank you for your honest feedback. We’re glad to hear your initial experience was helpful, but we’re sorry to hear that the follow-up conversation did not meet your expectations. We strive to provide clear and supportive service throughout the entire process, and we apologize if you felt rushed or that your concerns were not fully addressed. If you have any remaining questions or need further clarification, please don’t hesitate to reach out at 877-303-9289. We appreciate your input and the opportunity to improve!
Fast turn on repair. However, I was shocked by the price of replacement oxygen columns. $175 versus $118 when purchased from Inogen. Not sure I understand that price disparity.
By Marcus
Response from Oxygen Concentrator Store· Jan 30, 2025
Hi Marcus, thank you for your feedback! We’re glad to hear your repair was handled quickly. We understand your concern about the pricing of replacement oxygen columns. Prices can vary due to factors like sourcing and availability, but we always strive to provide competitive rates. If you have any questions or need further assistance, feel free to reach out—we’re here to help!
Pleasant on phone
By Gayle, J.
Response from Oxygen Concentrator Store· Jan 30, 2025
Hi Jennie, thank you for your feedback! We’re glad to hear you had a pleasant experience on the phone. If there’s anything we could have done to make your experience a 5-star one, we’d love to hear your thoughts. Feel free to reach out—we’re here to help!
All my questions were answered promptly by friendly and knowlegable people!
By customer
Response from Oxygen Concentrator Store· Jan 23, 2025
Hi, thank you for your feedback! We’re glad to hear our team was friendly, knowledgeable, and quick to answer your questions. If there’s anything we could have done to make your experience a 5-star one, we’d love to hear your thoughts. Your feedback helps us improve! Feel free to reach out anytime.
