Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,527 reviews
Oxygen Concentrator StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 702 reviews with 4 stars · Clear filters
Problem fixed
By Evans, L.
Response from Oxygen Concentrator Store· Oct 20, 2025
Thanks, Levi. Glad we fixed the problem. What could we do next time to earn the fifth star? If you ever need anything else, feel free to reach out. We’re here to help!
Very informative and helpful
By jackie
Response from Oxygen Concentrator Store· Oct 20, 2025
Thanks, Jackie. Happy you found the team helpful. What could we do to earn that fifth star? If you ever need anything else, feel free to reach out. We’re here to help!
called about repairing an older Imogen model and ended up buying a new one. The process was quick ans easy.
By Frank R.
Response from Oxygen Concentrator Store· Oct 20, 2025
Thanks, Frank. Glad moving from repair to a new unit was quick and easy. What could we do to make it five stars next time? If you ever need anything else, feel free to reach out. We’re here to help!
Filters arrived quickly and were a perfect fit. Shipping costs were very high however and it should not have cost almost 14 bucks to mail 2 small filters.
By Andrea B.
Response from Oxygen Concentrator Store· Oct 20, 2025
Thank you, Andrea. Glad the filters fit perfectly. If you ever need anything else, feel free to reach out. We’re here to help!
Mostly ok. They did take $$ on my card immediately & not when they said. When shipped.
By Smith, K.
Response from Oxygen Concentrator Store· Oct 21, 2025
Thank you, Kristin, and sorry for the card charge timing concern. Please call 877-303-9289 so we can review and explain. What could we do to earn the fifth star?
i only gave 4 stars because you sent me a manual for caire companion. i bought the oxygo cocetrator and no manual. otherwise i would give 5 stars
By Strung, J.
Response from Oxygen Concentrator Store· Oct 21, 2025
Thank you, John, and sorry about the manual mix up. Please call 877-303-9289 so we can send the correct manual and confirm contents.
The salesperson listened to me. He helped me narrow down the choices which would meet the needs of my prescription. He was good at following up on the progress I was making toward my choices. He didn't pressure me into making a decision. My machine was a couple of days later getting here than I was told. There was no owners manual in the box. I thought I had 30 days to see if this machine was right for me but the paperwork said it must be returned in 14 days if I didn't wish to keep it. The restocking fee seemed rather high but I've never worked in a field where the public can really take advantage of a company and I know in order to stay in business a company must be successful. My salesperson said he would put me an owner's manual in the mail but I will have left on a trip before it gets here. He also sent it in PDF format to my e-mail address but I'll need to print it out before I leave for my trip. I didn't ask that it be overnighted to me but it would have made me feel that someone cared about me leaving w/ what I needed which wasn't in the box. I'm not a person that usually complains about service and hopefully this will be a company that will provide the service I need for my health. That being said, I will buy from this company again as long as I get good service.
By Judy
Response from Oxygen Concentrator Store· Oct 21, 2025
Thank you for your thoughtful review, Judy. We appreciate your kind words about your salesperson’s patience and follow-up, and we’re very sorry for the delay in delivery, missing manual, and confusion around the return policy. We’d like to make sure you have everything you need and address your concerns about the return terms. Please call us at 877-303-9289 so we can take care of this right away. If you ever need anything else, feel free to reach out—we’re here to help!
Driver knew the roads, avoided the bumps, and provided a fine ride
By Salem Lutheran Church of O.
Response from Oxygen Concentrator Store· Oct 21, 2025
Thank you for the feedback. We’re glad to hear your unit arrived perfectly. We’d love to know what we could do to make your next experience a five-star one. If you ever need anything else, feel free to reach out—we’re here to help!
