Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
10,527 reviews
Oxygen Concentrator StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 210 reviews with 3 stars · Clear filters
all associates were great, no complaints. The 3 stars is because i received back the machine and it still did not work. was still not producing air, after i paid for parts needed to fix.
By Randolph, T.
Response from Oxygen Concentrator Store· Jan 22, 2024
Hello Tina, thank you for giving us constructive feedback. We believe in providing 100% customer satisfaction. We're sorry for your experience. We'd be happy to speak with you at (877) 303-9289.
The only thing I dislike is that the machine is quite a lot louder than the 40db as stated in numerous descriptions on the websites I visited. According to the meter on my phone the machine puts out between 65-87 db. Other than the noise issue the machine works great, service was great, and it was delivered as promised Maybe the machine is too close to my bed, however the air tubing is only 10 feet long, just sayin. It will take some adjustment to get used to the sounds of the machine but I think it can be done. Sincerely, J. Ladd
By Ladd, J.
Response from Oxygen Concentrator Store· Jan 11, 2024
Thank you for your feedback, J. Ladd. We apologize for any inconvenience you've experienced with the noise level of the machine. We appreciate your positive comments about the machine's performance, delivery, and service. If you have any further concerns or need assistance with adjusting to the noise, please don't hesitate to reach out. Your satisfaction is important to us at Oxygen Concentrator Store.
It’s working OK so far. That’s good. When I was comparing prices, the quote I got was to include the standard items. When I called to close the sale now the price didn’t include the battery. Oh well, buying a used O2 machine is like buying a used car.
By Herzog, N.
Response from Oxygen Concentrator Store· Jan 11, 2024
Thank you for sharing your experience, Norman Herzog. We're glad to hear that the machine is working well so far. We apologize for any confusion regarding the pricing and the battery. Your feedback is appreciated, and we'll use it to improve our communication and clarity in the future. If you have any further concerns or need assistance, please don't hesitate to reach out. Your satisfaction is important to us at Oxygen Concentrator Store.
contact buyer
By Myers, J.
Response from Oxygen Concentrator Store· Jan 11, 2024
Thank you for bringing this to our attention, Justice Myers. We apologize for the lack of response. We take customer communication seriously, and we will address this issue promptly to ensure better responsiveness in the future. Your feedback is valuable to us at Oxygen Concentrator Store, and we appreciate your patience.
Service was good. Disappointed regarding your response regarding Medicare coverage. Very disappointed that you do not have Medicare coverage. Your salesman when asked about it they said “NO” and dropped the subject. I will go elsewhere in the future.
By Hawn, K.
Response from Oxygen Concentrator Store· Dec 12, 2023
Thank you for sharing your feedback, Kathy. We're glad to hear that you found our service to be good, but we understand your disappointment regarding the lack of Medicare coverage. We apologize if the response from our sales team seemed abrupt or insufficiently informative. While we currently do not accept Medicare, we recognize the importance of providing clear and comprehensive information about payment options and insurance coverage. Your feedback highlights an area where we can improve our customer communication and support. We appreciate your honest review and will take your comments into consideration as we strive to enhance our customer service experience. Thank you for choosing our services, and we hope to have the opportunity to serve you better in the future.
Mine was an on line purchase. I paid $354 for a “simple” small battery for my Imogene 5 not knowing that the price I paid was for the small battery! I didn’t see an option or price for a larger size batter. I’m feeling scammed & feeling I paid too much.
By customer
Response from Oxygen Concentrator Store· Dec 12, 2023
Thank you for sharing your experience with your online purchase. We're sorry to hear that you feel disappointed regarding the pricing and options for the battery for your Inogen G5. If you have any concerns about the product you received or if there's any way we can assist you further, please don't hesitate to contact our customer service team. We value your satisfaction and are committed to addressing any issues you may have. We appreciate your business and hope to resolve your concerns to your satisfaction.
It took to much time to get approved When I’m paying for this and Price for a life saving item is extremely over priced
By Beantown Mature Gay M.
Response from Oxygen Concentrator Store· Dec 12, 2023
Thank you for your feedback. We aim to process orders as quickly as possible, but we also must adhere to necessary medical protocols, which include waiting for a prescription from doctor's office. We appreciate your patience in this matter and want to assure you that we shipped your unit on the same day we received the required prescription. We understand your concerns about pricing and aim to balance quality with affordability. Also, we offer financing options. our satisfaction is important to us, and we appreciate your understanding. If you need further assistance, please feel free to contact us.
The unit is a good unit and provides oxygen to the user on a reliable and extended basis. The reason for only three stars is there are several small design issues that could be corrected and save the user some discomfort and dollars. For example, the carrying case and backpack do not need to be two separate items. A simple modification of the straps would allow the unit to be carried on the shoulder or as a backpack only needing one carrying case.
By Levis, J.
Response from Oxygen Concentrator Store· Dec 4, 2023
Thank you for sharing your feedback on the oxygen concentrator unit. It's helpful to hear your thoughts on the design aspects. Your comments may be valuable to both the manufacturer and potential buyers looking for insights into the product. If you have any other questions or need assistance with anything else, feel free to ask.
