OxknitReviews of oxknit.com

Response from Oxknit· Aug 11, 2026

Dear, Thank you so much for sharing your feedback with us. We truly appreciate your kind words about our customer service, as well as your support for our styles and variety. Regarding the sizing inconsistency, most of our garments are carefully hand-sewn, so there may occasionally be slight differences in measurements. In rare cases, the deviation may be more noticeable than expected. We sincerely apologize for any inconvenience this may have caused. We’re glad that our customer service team was able to assist you and make things right. Thank you again for your understanding and support. We’re delighted to hear that you love our clothes, and we look forward to bringing you more styles that you’ll enjoy! Best regards, Oxknit Customer Service Team

Response from Oxknit· Aug 11, 2026

Dear, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not fully meet your expectations. Regarding the delivery time, our standard shipping time is generally 7–16 business days after the order has been shipped. We understand that waiting for a package can be frustrating, and we appreciate your patience. As for the measurements, different clothing styles and fits may have different sizing specifications. Therefore, the same size may not have exactly the same measurements across different styles. We recommend referring to the size chart provided on each product page before placing an order, as it includes the specific measurements for that particular item. We’re sorry for any inconvenience caused and truly appreciate your feedback. We will continue working to improve both our products and customer experience. Best regards, Oxknit Customer Service Team

Response from Oxknit· Aug 11, 2026

Dear, Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation. We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help. We wish you all the best!

Response from Oxknit· Aug 11, 2026

Dear, Thank you for sharing such detailed feedback. We sincerely apologize that the items did not meet your expectations and for the disappointment caused by the quality and design details. Regarding the black yarn visible throughout the pink sweater, this is related to the all-over jacquard knitting technique used in the design. Since darker yarn is incorporated within the internal structure of the knit while lighter yarn appears on the outer surface, the darker yarn may occasionally show through in some of the lighter-colored areas. As for the pockets on the dress, the pockets are sewn at the waistline as part of the garment construction. We will also report your feedback to our factory and ask them to further check the construction and finishing of this style. And the dresses are made from a slightly stretchy knit cotton yarn and features a relaxed A-line/straight silhouette. It does not have a defined waistline or hip line. If you prefer a more defined waistline, we recommend pairing the dress with a fabric belt or a slim leather belt. This can help create a more flattering silhouette while maintaining the dress's comfort and elegance. Regarding the delivery time, our standard shipping time is generally 7–16 business days after the order has been shipped. We understand that waiting for a package can be frustrating, and we appreciate your patience. Your feedback is important to us, and we will take these comments seriously when reviewing the product and communicating with our production team. You can also contact our after-service team to get a better solution via the email address [email protected]. We sincerely apologize for the unpleasant experience and appreciate you taking the time to share your concerns with us. Best regards, Oxknit Customer Service Team

Response from Oxknit· Aug 11, 2026

Dear, Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation. We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help. We wish you all the best!

Response from Oxknit· Aug 5, 2026

Dear, We sincerely apologize for the delayed response. Due to the weekend schedule, our customer service team had a higher volume of inquiries to handle on Monday, which caused a longer response time than usual. We have reviewed your email history and confirmed that the item you received was indeed damaged. In this case, we are happy to arrange a replacement for you, either with the same style or another style of your choice. We have also sent you a follow-up email regarding the available options. Please kindly reply to our email and let us know which option you would prefer, and we will assist you accordingly. Thank you for your patience and understanding. Best regards, Oxknit Customer Service Team

Response from Oxknit· Aug 4, 2026

Dear, Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation. We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help. We wish you all the best!

Response from Oxknit· Aug 4, 2026

Dear, Thank you so much for your kind support and positive feedback. We truly appreciate your trust and affirmation. We will continue to bring you more trendy vintage-inspired styles and strive to provide you with the best shopping experience. We sincerely hope you'll continue to follow us and stay tuned for our latest collections. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We'll always be happy to help. We wish you all the best!