oxiline.shopReviews of oxiline.shop

I just want to give a shout out to the customer service team. I was waiting on my product and got an email asking me about my product…. So I was a little confused. I emailed them with the order number and they were fast to respond and got my product out to me that day!!!!! They are rockstars!!!!!

Although there was a mix up in the shipping, Annalee resolved the problem to our satisfaction. Very impressed with Oxiline

Ordered a tens pro. It was promised to be delivered within 3 days. A week later, still no delivery. Wrote to customer service to cancel order. Email from them 5 days later stating that I could not cancel. Wasn’t shipped yet. Long story short, horrible customer service. Will not respond to my emails. Disputed the charge with my credit card company. DO NOT ORDER FROM THIS COMPANY!!!

I am writing this review to sing the praises of Justine from Oxilline's customer service team. My journey with Oxilline was a long and winding road, filled with unexpected twists and turns regarding a repair and replacement for my unit. Through it all, one person stood out as my unwavering advocate: Justine. At every single turn, Justine demonstrated a deep and genuine desire to help. She never gave up, even when the situation seemed hopeless. Her patience, clear communication, and empathy were a constant source of reassurance. When we faced dead end after dead end, she "put the pedal to the metal" and went above and beyond her role. To my absolute astonishment, due to the many mishaps and because of Justine's direct advocacy, Oxilline made the incredibly generous decision to provide me with a replacement unit completely free of charge (gratis). I was, and remain, utterly overwhelmed by this gesture. This act of kindness carries a profound personal significance. I had mentioned to Justine that I would be celebrating my 75th birthday soon and that this replacement could likely be my only gift. Thanks to her, it has become one of the most meaningful gifts I've ever received. This experience restored my faith; while I never imagined a company could be this generous, it reminded me that with God, all things are possible. He truly worked through Justine and Oxilline to bring this blessing to my life. If you are considering Oxilline, know that you are not just buying a product—you are gaining access to a customer service team that, in my experience, operates with incredible heart and integrity. Justine is a shining star, and she has secured a customer for life. Thank you, Justine and Oxilline. You have exceeded every possible expectation. Syd

The product on its own is excellent quality and performance is near perfect. The few questions I had during my initial set up were answered quickly and most importantly easy to follow. Overall the professional manner from the company was great.

I purchased the Pulse HD Pro and was impressed with the hardware build quality and performance. It is very easy to use and the data is on par with a Welch Allyn I was tested with during a recent hospital visit. But I had a problem with the Oxiline app. I contacted support and Justine walked me through troubleshooting the problem. He then contacted the dev team and began working on a solution. The support has really impressed me! I have already seen updates to the Oxiline application. This is a company that cares!

It's been awhile since I returned my Oxiline XS Pro because it wouldn't hold a battery charge. Surprisingly, you replaced it immediately! But you also asked that I rate how the new one worked. I couldn't tell immediately and told you that I would respond "down-the-road" when I had a true evaulation ready. Well, I can honestly say that: 1) it's still operating on the same batteries it came with for 2+ months; 2) it gives quick and concise data and; 3) it's a lovely piece of equipment that makes me glad I tried it again! Thank you for your patience with my response and for your commitment to quality assurance.

I received a new Oxline MD Pro scale and i couldn't get it to complete the full body scan. I wrote to support at Oxline and within 24 hours I had received a detail email with troubleshooting instructions and was asked to let them know if it was still a problem after i ran through the clear checklist. Needless to say - I made one small modification to how i was using the scale and it fixed the problem. I was impressed with the customer service.