oxiline.shopReviews of oxiline.shop

Similar issue to other reviewers. Message saying the order is despatched but it really hasn't as Fedex has not received the product. Multiple attempts to contact customer service thru chat and email, no response. Would avoid the hassle and not purchase from them. Have no idea what the product is like as it would seem it's not on the way anytime soon.

I have yet to receive the order I placed, but also am not receiving any further communication from the company. I was sent a “tracking ID” after initially inquiring about a shipping date. I was notified that the item was on back order, but they were expecting a supply within the next week. Well, within a couple of days I received an email that my order shipped. However, that tracking ID still states after 10 days that UPS is waiting for the package. They will no longer respond and the phone number is not useful. I would not order from here. Their poor business practices leave a lot of questions as to their legitimacy. Save your money and time.

Shipping took longer than expected and communication wasn't great. Also there were problems with the device and it took a week to get a response. Worked once then not again. Asked me to video tape the problem, placing the burden of a problem on the customer. They should have just sent a new device out with a return label or something.

My wife gave me the scale MD Pro for Christmas. I have yet to get the scale to operate properly. All it does is measure my weight. None of the other functions work. I emailed customer support (because there is no phone number) and waited a week for a response. I was told it is the app. Uninstall, reinstall, reconnect the scale. I did that and it still didn’t work. They asked me to take a video of me using the scale to show what happens when I use it. I sent them the video. Another email and another week u til I got a response. I was told again that the app is the issue. They recommended a third party app that international users work. At this point I asked for a refund. Yes, outside the 30 day window, it a non-functioning product and terrible customer support was enough for me. I don’t want to hear “30 day window”. Your product does not work. Your customer service is atrocious. Be warned. Do not give this company your money. Go with a better product (for more money) from a better company. You get what you pay for.

Almost a week later they haven’t even shipped my order that was to arrive in 2-3 business days. O my follow up is an automated email that they are busy do to Black Friday. It’s late January give me a break. This is not a business it’s a popcorn stand.

This company is a big scam. I ordered a Scale MD Pro last November and as of the 20th January 2026 I still have not received the goods. I have emailed them numerous times about the delay and they say they have been very busy over Xmas. They then said the goods had been shipped but the tracking code was false and didn't work. I have contacted them about the tracking code not working but they have not returned my email. I also think they have a UPS shipping page linked to their site which is also a scam. Non of the links or numbers or contacts work on that page. Its all a scam. Do not buy anything from them.

I rarely leave negative reviews, but Oxiline has earned this one. I purchased the Scale MD Pro on November 14, and it didn’t arrive until December 5—nearly three weeks later. That delay was only the beginning of a much larger problem. The scale never functioned properly. I contacted Oxiline and spoke with a support representative on January 2, while I was still clearly within their 30-day return window. I considered returning the product outright but instead chose to give Oxiline a chance to make things right through a warranty replacement, trusting that a reputable company would follow through. That trust was a mistake. I was told a replacement had been submitted, yet no shipping confirmation, no timeline, and no meaningful communication ever followed. I sent a detailed follow-up email on January 14 and allowed over a week for a response. I received nothing. When I called customer support again, I was left on hold for over an hour, only to be disconnected by their system. When I attempted to call back shortly after, I was met with a message stating the office was closed—during normal business hours. At this point, Oxiline had: Failed to deliver a working product Failed to honor a timely warranty exchange Failed to communicate despite repeated attempts Failed to provide even basic customer service I ultimately had no choice but to dispute the charge with American Express, as Oxiline made no effort to resolve the situation despite being given ample time and opportunity. I genuinely wanted this product to work, but no product is worth dealing with this level of incompetence and disregard for customers. Oxiline’s marketing does not reflect the reality of their customer service. Avoid this company unless you are prepared to fight for basic support or your money back.

Ordered a smart scale on Nov 25th, end of December, a tracking number had been created with USPS but remained inactive since … Customer support is absent despite 10s messages and calls … Nothing has arrived nearly 2 months after the order … I now believe this company is a scam