OWCReviews of owcdigital.com

No longer on our approved vendor list for a number of reasons ranging from poor quality products and poor customer service. Most recently, ordered a computer shown on their site and it took them about 1½ days to contact me to let me know they did not in fact have it in stock nor did they have an equal replacement. Far from it. Further, because of this experience I had to source the product elsewhere and not only did I find it for considerably less, but it also included an actual warranty with teeth and length, and the routine things one expects with buying a desktop, i.e., mouse and keyboard, which their unit did not. Going back still further, we have purchased a number of OWC branded HDs and they seem to all suffer from the same early failure rate, leading me to imagine they are using inferior grade drives. All of this coupled with a number of unpleasant to rude customer service experiences leaves me to conclude this is not a AAA vendor.

Mac just went barely past 90 days. Screen flickering - likely a main board video defect. OWC shuts down immediate request to assist. No help whatsoever. So sorry is all I get - and on my own with a useless Mac < 100 days old. Don’t purchase from this company.

I'm not writing very often a review however with OWC I had a product a bit out of warranty (40 days), no goodwill was applied, I had very little responses to my messages. I wouldn't buy any products from OWC any more.

Support is a disaster. I am using the OWC products for many years under Mac Intel. After upgrading to the ARM chip it seems that OWC and LaCie are not able to release products which work. I have issued a ticket about the Softraid XT and no response... LaCie also didn't respond. It is very unfortunate that you buy a lot of gear but the company does not give a dime about your issues... Money first...client last. Ashame! I am kicking out all OWC product.

This is a follow up review from my experience with OWC's customer service. I will quite literally never buy from this company ever again. In their correspondence with other dissatisfied customers, they admit that their "genuine apple products" are unreliable and they have received negative feedback regarding their performance. Yet they continue to sell these products to unsuspecting customers. I wish I knew of this before I spent my hard earned money. Like where are these products even made? The call center supervisor refuses to make things right by regurgitating the same old free two day shipping or 15% discount. lol yeah right, what an awful offer. I guess I can’t call her out by name here, but regardless she’s awful at her job. OWC I know you’re reading this ;) Is your company in such a horrible financial position that you won't replace your defective products? Don't you agree that a charger should last BEYOND 1.3 years??? Don't hide behind your warranty, TAKE RESPONSIBILITY. It's so sad that they refuse to treat their customers right! *UPDATE* OWC flagged my review, yet again. It's so funny that their response is to try to remove negative reviews vs. attempting to make things right with the customer. Shame!

Excellent gear until something goes wrong. Support is understaffed and cannot help in any relevant way - you are left to your own devices. I purchased several of their most expensive thunderbolt docks, and neither had gone wrong in the past until one failed. It's a basic software/driver glitch, but they have been unable to resolve it for two months. It seems like they're on a 30s-per-ticket quota. They disqualified themselves as a provider of professional equipment. If you rely on these devices in a professional environment DO NOT BUY, find a compatible alternative, pay more and save money and time on support.

Brutal customer service; I called, spoke with someone who thanked me for all the info - then never got back to me. I put in a ticket: no response. I emailed; no response. How do they stay in business??

I ordered a refurbished laptop that was found to be defective when received. It was an obvious and consistent issue. I requested a return authorization which they provided. But when they received it they kept a $150 restocking fee (plus the shipping charges I paid). After multiple times of contacting them the final word from them was that their techs were unable to duplicate the issue so they were not going to honor a full refund. It was very obviously defective. Something isn't right at OWC.