Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
owayo custom sports USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
owayo manufactures sporting wear to your exact specifications. Create your own kit by choosing the design, colours, inscriptions, and features. Make quick and easy designs right on the website.
owayo custom sports USA (owayo.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 22 reviews with 1 star · Clear filters
I still haven’t received the item
By Samad A.
Response from owayo custom sports USA· Sep 10, 2026
Hi Samad, really sorry to hear there's a problem with your delivery. Someone from our team will reach out to you directly to look into where your order is and get this sorted. Best wishes, the owayo team
Incorrect size guides on the website, jerseys are not of good quality material. Jerseys are to long in the rear along with pockets.
By Thomas J.
Response from owayo custom sports USA· Sep 10, 2026
Hi Thomas, sorry to hear the fit didn't work for you. This is our aero jersey, so the material is intentionally very thin and the cut is quite specific, which we know doesn't suit everyone. We do have other cycling jerseys in our range that might be a better match for you, and someone from our team will reach out to you directly to help find the right one. Best wishes, the owayo team
Got the hat- had a hole and snag on the brim of hat - stitching was done sloppy - email 2x with pictures and was ghosted!!!
By Donwall L.
Response from owayo custom sports USA· Jun 24, 2026
Hello Donwall, Thank you for your review. We are sorry to hear about the quality issue with your hat, and we apologise for the delay in getting back to you. Your information is with our reclaims department and we will be in touch with you shortly to resolve this. Kind regards, your owayo Team
Instead of red highlights around the names, we got pink. Looks horrible.
By Clif G.
Response from owayo custom sports USA· Apr 21, 2026
Dear Clif, We are very sorry to hear that you are not satisfied with an aspect of your jerseys. We have reviewed your order and noticed that the outline of the names was designed in pink within the 3D designer on your side. The designs were transmitted to us exactly as they appeared in your account at the time of ordering, and we produced them accordingly. It is possible that an incorrect color was selected unintentionally or that it did not appear as expected on your screen. We kindly ask for your understanding that we manufacture items based strictly on the designs provided by our customers and do not make alterations. Thank you very much for your understanding. Kind regards, The owayo Team
Ordered custom basketball jerseys as part of a team order. Every single jersey arrived 2-3 sizes too large. None have been opened or worn. The sizing process was confusing from the start was information was hard to follow and there was no clear guidance throughout the order. We got a call that advised us to size up after the order, and then they were too big. When the issue was raised, there was no urgency to help or resolution offered after weeks of back and forth. That's not acceptable for jerseys in perfect untouched condition that every player paid for out of their own pocket, when they did not assist with questions. We are now over a month into our season with nothing to wear. Would not recommend team orders. Sucks as I appreciated the quality of the jerseys, and we would be ongoing customers if a resolution had been made.
By Blake D.
Response from owayo custom sports USA· Apr 1, 2026
Dear Drake, We’re sorry to hear that you were not satisfied with the service regarding your order and that the basketball jerseys are too large for your team. We would like to look into what may have gone wrong. However, we need some information to identify your order. Please send us your order number or the name of the person who placed the order. You are also welcome to send these details directly to your contact person. Once we have this information, we will review the situation. We apologize for any inconvenience caused. Kind regards, Your Owayo Team
Ordered custom basketball jerseys for our 9-person rec team — every player paid individually. The jerseys arrived 2-3 sizes too large for every single player. Not one has been opened or worn. What makes this frustrating is that Owayo's own sizing is publicly documented as inconsistent — some products run small, some run large — and there is nothing in their communication process to account for this. The size chart was provided once in the very first email, then buried as every reply from Owayo generated a brand new email thread, completely disconnecting it from all ongoing conversations. There was no order confirmation in their standard process either — I had to request one myself. When I realized the issue, I called and emailed within 2 hours of the shipping notification on a weekday during normal business hours. I did not receive a response for over 24 hours — by which point it had already shipped from Germany. After weeks of back and forth with their agent Nick, who went silent for over a week after promising supervisor escalation, their final offer was 25% off a reorder. That is not a resolution. These jerseys are in perfect, untouched condition and every player on our team is out their money with nothing to show for it — over a month into our season. The product quality may be there when things go right. But if anything goes wrong, do not expect Owayo to make it right. —> EDIT: Owayo responded to this review but failed to address the core issues. They pointed to multiple size changes as evidence I was engaged in the process — those changes were me guessing sizes because I could not locate the size chart anywhere in our ongoing email threads or easily on their website. My assigned agent Nick provided no proactive guidance across 14+ emails. The sample offer they reference was never verbally communicated — it appeared in fine print at the bottom of the one email containing the size chart and was never brought up again across our remaining 13 emails. It should also be common sense that when an entire team sizes up to 2XL an agent should flag that and confirm — Nick never did. Their response changed nothing. 25% off a reorder is not a resolution, and the fact that they are unwilling to offer a real resolution for their lack of communication on what is the smallest possible order on their site says a lot about how they treat customers.
By Chase B.
Response from owayo custom sports USA· Apr 1, 2026
Dear Chase, We’re very sorry to hear that you are not satisfied with your order. We completely understand how frustrating it can be when the shirts don’t fit as expected, and we know that finding the right size online can sometimes be challenging. However, our size chart is always available on our website for reference. There was quite a bit of communication in advance, including several size adjustments, but we ultimately produced the shirts in the sizes that you confirmed and approved in writing. We had also offered to send you sample items for size fitting, which you chose not to take advantage of. Please also understand that once the shipping confirmation has been sent, it is no longer possible to make changes to sizes or cancel the order. At that point, the shirts had already been produced. As these are custom-designed products, they are not eligible for return or cancellation, since they cannot be resold. We truly regret that this situation did not meet your expectations, and we are very sorry for any inconvenience caused. Kind regards, Your owayo team
NOT HAPPY WITH CUSTOMER SERVICE Hi Nick, I understand both the 11 and 12 are labeled XXL in your internal system. However, from a customer standpoint, ordering an XXL should correspond to one consistent fit. The 11 does not fit correctly, and I ordered based on the XXL designation. I’m not looking for a discount, I’m looking to receive the correct size for what was ordered. I’m happy to return the 11 if needed. Please let me know the process to exchange it for the 12. Thank you, Ruben On Feb 25, 2026, at 6:13 AM, Nicholas Bartholomew I owayo wrote: Hello Ruben, Both the 11 and 12 are considered XXL in our sizing system. Unfortunately there is not much I can do claims-wise. I would likely be able to get you a discount on a 12, but other than that my hands are tied. I'm sorry. Kind regards, Nick
By Ruben
Response from owayo custom sports USA· Mar 2, 2026
Dear Ruben, Thank you so much for your feedback! We’re sorry to hear things didn’t go quite as smoothly as we hoped. No worries—we’ve already gotten in touch with you to make things right, because making our customers happy is super important to us. Thanks again for sharing your experience and helping us get even better! Kind Regards Your owayo Team
My shipment is over over a week late with no information.
By Stephan R.
Response from owayo custom sports USA· Jan 7, 2026
Dear Stephan, We are very sorry that the package was delivered so late, and we hope this did not cause any issues. We shipped the order on time, but unfortunately, the courier service experienced significant problems with the flood of packages before Christmas, which led to considerable delays. Unfortunately, once packages leave our premises, we have no control over the delivery process. The package has now been delivered, and we hope you are happy with the jersey. We apologize once again for the delayed delivery and the resulting inconvenience. Kind regards, Your owayo Team
