owayo custom sports USAReviews of owayo.com

Response from owayo custom sports USA· Jan 28, 2026

Dear Joseph, Thank you very much for taking the time to share your feedback with us. We’re sorry to hear that you’re not satisfied with the running shorts. We’ve had this model in our range for many years and usually receive very positive feedback, so your experience is quite unusual for us. It’s possible that the size may not be the right fit for you. From your description, it sounds like the shorts might be a bit too small and therefore too tight. Perhaps a different size would fit you better. We do hope, however, that you are at least satisfied with the running shirt. Kind regards, Your owayo Team

Response from owayo custom sports USA· Dec 15, 2025

Dear Olga, thank you very much for your feedback. We’re happy to hear that you like our jersey. We understand that ordering the right size online can sometimes be a bit challenging without trying the jersey on first. A smaller size might fit you even better. We also offer a sample service that allows you to order jerseys in advance for size fitting. Nevertheless, we hope you enjoy wearing your jersey. Kind regards, Your owayo Team

Response from owayo custom sports USA· Dec 15, 2025

Dear Customer, thank you very much for your feedback. We have been selling these socks for many years, and overall our customers are very satisfied with the product and its fit. At first glance, the socks may appear a bit wide, but we hope that after wearing them more often, they fit you well and feel comfortable. We would be happy to receive further feedback from you. Kind regards, Your owayo Team

Response from owayo custom sports USA· Nov 17, 2025

Dear Jeff, Thank you for your feedback. We are sorry to hear that you are not satisfied with your cycling apparel. We offer three different models of cycling jerseys, each with varying collar and sleeve cuts. Perhaps one of our other models would be more to your liking. We also offer the option to request samples before placing your order, so you can take a closer look at the products beforehand. Regarding the pad in the bib shorts: We offer two different models – the Race Pad and the Endurance Pad. You ordered the Race Pad, but the Endurance Pad is designed more for long distances and may be a better fit for your needs. We regret that you may not have selected the gear that would have been optimal for you, but we hope you still enjoy wearing your products. Best regards, Your owayo Team

Response from owayo custom sports USA· Nov 13, 2025

Dear Tarryn, We're sorry to hear that you're not satisfied with the t-shirt. We place great importance on quality and would love to hear what exactly you didn’t like. We sell a lot of t-shirts, and in general, our customers are very happy with them. Is it the fit or the print that you’re not happy with? We would appreciate more detailed feedback. Best regards, Your owayo team

Response from owayo custom sports USA· Nov 17, 2025

Dear Michael, We’re sorry to hear that you’re not satisfied with the process of your order. However, we believe there’s been some misunderstanding. We offer socks with and without Velcro. On our website, we clearly distinguish between these two different products. Many of our customers order socks without Velcro and are very happy with them. Depending on what you wear for hockey, Velcro may or may not be necessary. In the confirmation email, we simply reminded you that you ordered the model without Velcro. Socks with Velcro are, of course, slightly more expensive. However, there is no obligation to change your order. Please also note that the price for your hockey socks was higher because you selected express production, which incurs a 30% express surcharge. Our service is by no means a “bait and switch,” and we’re truly sorry if that’s how it came across to you. Thank you for your understanding. Best regards, Your owayo Team

Response from owayo custom sports USA· Sep 5, 2025

Dear Richard, Thank you for taking the time to share your feedback. We’re delighted to hear that you are pleased with the products and that they met your design expectations. We sincerely apologize for the inconvenience you experienced with the waiting time and the return process for the samples. We completely understand that such delays can be frustrating, and we are continuously working to improve our processes to ensure a smoother customer experience. Regarding the waiting time for the jersey, we’d like to explain that this was partly due to you requesting samples before we could send your order into production. Please also note that your order was placed during our peak season. During this time, production and dispatch capacities are stretched, and while we do our best to fulfill all orders promptly, orders can unfortunately experience longer lead times. We appreciate your patience and understanding in this regard. We’d also like to clarify that we do not require a receipt as proof of return. Instead, we kindly ask for tracking details when samples are sent back. This allows us to monitor the shipment, anticipate the delivery, and correctly assign the returned box to your account. We're sorry if this wasn't clearly communicated from the beginning. Please also accept our apologies for any miscommunication that may have occurred between our departments regarding your return. We recognise the importance of clear and consistent communication, and we are actively working to improve our internal processes to prevent such issues in the future. Once again, thank you for your valuable feedback. It plays an important role in helping us improve, and we truly appreciate your continued support. Your owayo team.