Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
28 reviews
Over The PlanetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Over The Planet, we curate unique, sustainable, and immersive travel experiences that connect conscious travellers with the heart and soul of each destination. Based in Australia, our mission is to help people explore the world in meaningful ways — supporting local communities, preserving the environment, and celebrating authentic culture.Whether you’re seeking slow travel adventures, eco-friendly stays, or off-the-beaten-path tours, Over The Planet makes it easy to discover and book journeys that align with your values. We’re passionate about responsible tourism and proud to support a global network of ethical travel providers.Join us in travelling better — for people, for planet, and for purpose.
Over The Planet (overtheplanet.com) has 28 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
28 approved reviews, newest moderated first
Although not true fans of the Hobbit and Lord of the rings stories, the visit to the film set was a must do experience. The tour was conducted in a way that being a fan was not required to enjoy it. Highly recommend this attraction to everybody that visits NZ.
By J B.
It was easy and no complications although I was a little anxious about the e-purchase reliability when I reached the ticketing booth at Adelaide Zoo entrance. The code is in the email. All good!
By Meg
Yoon was amazing- timely, friendly and charming! We would definitely use him again!
By Rebekah
we booked this tour, no one told us that we needed to get a visa, since it was our first time flying to another country, we didn’t know that we needed to get a visa and we didn’t see this information, they didn’t let us through at the border and we sat for 5 hours at the border waiting for the bus to return, they didn’t give us any compensation!
By customer
Response from Over The Planet· Aug 21, 2025
We are very sorry to hear about your experience and understand how disappointing it must have been to face issues at the border, especially since this was your first time traveling abroad. To clarify, the booking made with us was for a museum admission ticket only. We do not provide visas or travel documentation, and it is the traveler’s responsibility to ensure that the correct documents are in place before crossing borders. This information is included in our booking terms, though we will review how it is presented to make it clearer in the future. We also noticed that there was no communication with our team prior to or during the trip regarding this issue. In situations like this, we strongly encourage travelers to reach out to us directly - often, we can provide guidance or clarify details in advance to avoid such complications. While we are unable to offer compensation in this case, we sincerely value your feedback and will continue working on clearer pre-travel guidance for our guests. Best Regards, Customer Happiness Team
Great! Easy, seamless and no hassles.
By Divya K.
Nice and accomodating!
By customer
Unacceptable behavior. I got late to go back to the meeting place 10 minutes, I get a call to hurry back to the meeting place in which I arrived 3 minutes later to see that they had left without me… then was asked to take a taxi to the next destination, which would be 100$, or go back to the city 3 hours away. I was a wrong to forget the time that we were supposed to meet, but it’s very ungrateful and disrespectful to abandon a client in the middle of nowhere and think that’s fine. I don’t recommend this company to anyone, you never know if it will happen to you. No need to come here and try to justify, I was wrong but you guys lack empathy and a lot of other human values…
By João J.
Response from Over The Planet· Jul 15, 2025
Thank you for taking the time to share your feedback. We’re genuinely sorry for the stress and inconvenience you experienced. We completely understand how upsetting it must have been to return and find the group had departed. While we acknowledge that delays can happen, our team has a responsibility to ensure the itinerary runs on schedule so that all guests on the tour can enjoy a smooth and complete experience. In group travel, even a short delay can impact multiple travelers and affect the remainder of the day’s plan. That said, we regret that the situation was not handled with more empathy. It’s never our intention to make anyone feel unsupported, and we are reviewing how we respond in moments like this to ensure we uphold both professionalism and compassion. We appreciate your honesty, and we’re taking your feedback seriously. Should you wish to speak further or provide additional input, we’d welcome the opportunity. Best Regards, Customer Happiness Team
Great day tour from Tokyo to Mt Fuji, great guide and driver
By LN
