Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
Poor communication regarding delivery
By Nancy S.
Response from Overstock.com· Sep 13, 2026
We appreciate you sharing your feedback. We understand how important clear updates are, and we are reviewing our processes to improve this.
Your confirmation email never opened fully. I ordered two rugs and paid $100 for shipping by this Friday. I can't even track to see if they have been ordered, shipped. Only thing I say once is the "estimated" delivery date of Friday Also, I tried multiple times to create an account using same email you used to send me this request--- stopped trying after 10+ attempts. I'm a kind patient person. Really just wanting answers. I have a very important function at my home Saturday Andy
By Andrew W.
Response from Overstock.com· Sep 13, 2026
Thank you for your feedback. We’re glad your order arrived Friday as requested, especially with your event approaching. We are working to provide clearer, more timely updates. We appreciate your patience and hope you enjoyed your event!
Still hasn't arrived
By customer
Response from Overstock.com· Sep 13, 2026
Thank you for your feedback. Our records show that your recent orders have been delivered successfully. If you need any further assistance, please reach out to us at [email protected].
We received an email the day our coffee table was supposed to arrive that the order was cancelled. Just…..we’re not gonna send you what you ordered, but we’ll give you a refund….eventually. This was my first- and last-time shopping Overstock.com.
By customer
Response from Overstock.com· Sep 13, 2026
We’re sorry to hear about your experience. We understand how disappointing it is to have an order canceled. Once the cancellation was confirmed, the refund was issued immediately; the time it takes for the funds to appear can vary depending on the payment provider. If you need any further assistance, please reach out to us at [email protected].
You canceled my order without even contacting me about it
By Jeff G.
Response from Overstock.com· Sep 13, 2026
Thank yo for your feedback. We understand your frustration and are actively working to improve our communication process.
The quality of the items was poor. The photos of the item on your site appear to have a frame/base for each light. But what arrived was just a string of lights and plastic bags. The quality was very poor compared to similar products we’ve purchased from other businesses. And the box was damaged, but the items inside were not damaged. So the delivery service was fine. Seems wrong to be charged to return the items.
By TA
Response from Overstock.com· Sep 13, 2026
Thank you for your feedback. We were unable to locate an active recent order matching the information provided. To provide further assistance, we have contacted you at your email address.
I got an annoying product-review request before my purchase was even sent—I just ordered it yesterday! That type of junk email from Overstock is intrusive and disrespectful of the client. Overstock staff is aware of this issue and should fix its software.
By No Cha Cha T.
Response from Overstock.com· Sep 13, 2026
We appreciate you sharing your experience. We are actively working to refine our communication processes to prevent this from happening. Your feedback is invaluable as we strive to improve our systems.
The order was simple. I haven't received the delivery yet and they are BLOWING UP MY INBOX with multiple emails per day about sales. I can't unsubscribe until I get the delivery. This is annoying and unnecessary.
By Steve M.
Response from Overstock.com· Sep 13, 2026
We sincerely apologize for any inconvenience. To provide further assistance, we have contacted you at your email address.
