Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
The rug was made of flannel material. The picture looked beautiful. I will never order from here again.
By Donna
Response from Overstock.com· Sep 16, 2026
We are sorry the rug's material did not meet your expectations based on the picture. We are always working to improve our product descriptions. Your refund was issued on 09/10.
I was sent a used rug. When I registered a complaint the young man was consistently polite but had an underlying attitude that clearly demonstrated he didn't give a damn. The organizational response to this is very unsatisfying. I've been buying rugs from Overstock for 20 years. I'm walking away from all future interactions with your company.
By Denise
Response from Overstock.com· Sep 16, 2026
We are truly sorry to hear about your disappointing experience with the rug you received. We understand how frustrating it is to receive an item and it not being as expected. If you still need further assistance with the return we can be reached at [email protected].
The tracking number doesn't match up. And it appears that they cannot find my order.
By Jesse B.
Response from Overstock.com· Sep 16, 2026
We are sorry to hear about the tracking discrepancy and the difficulty locating your order. Your account has been reviewed and the umbrella was marked as delivered on 09/11 via Fed Ex.
I ordered a rug and my order was confirmed and then the next day I got an email for no reason saying the order has been canceled and then two days later I go and the rug is still on their website and available so I have no idea why they canceled it
By customer
Response from Overstock.com· Sep 16, 2026
We appreciate you bringing this to our attention. We understand your frustration regarding the unexpected cancellation of your order. A purchase was not linked to this email but you were fully refunded if the order was cancelled.
Item was out of stock. Very disappointing especially when you advertised you had it.
By TINA B.
Response from Overstock.com· Sep 16, 2026
We sincerely regret the disappointment caused by the item being unavailable. We have reviewed your account and confirmed the purchase was fully refunded.
Advertized an object, collected the funds, then say it was not available. Very disappointing.
By customer
Response from Overstock.com· Sep 16, 2026
We sincerely regret the disappointment caused by the item's unavailability after your purchase. You have been fully refunded for the order.
Customer service really bad
By Howard O.
Response from Overstock.com· Sep 16, 2026
We are truly sorry to hear about your negative experience with our customer service. If you feel your concern was not resolved you can reach us at [email protected].
I needed to cancel an order after a few hours. I ordered the wrong 2 rugs that were in my cart. The cancel Process was terrible and one rug was eventually cancelled but the other one was not. It should not be this hard and I will most likely take my business somewhere else.
By customer
Response from Overstock.com· Sep 16, 2026
We sincerely apologize for the difficulty you experienced with our cancellation process. Your account has been reviewed and we've confirmed both rugs were cancelled and refunded on 09/08.
