Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
Shipped on Monday but 6 days later have not received
By Sue K.
Response from Overstock.com· Sep 21, 2026
We understand your frustration regarding the delivery. We have checked your account and show and UPS marked your table as delivered on 09/14.
I placed my order on September 4. Item wasn’t shipped till September 10. I was sent an email with tracking information, but when I open that the page is blank.
By Jerry D.
Response from Overstock.com· Sep 21, 2026
We sincerely apologize for the trouble you experienced with the tracking information. We understand your frustration. Your order has been looked over and USPS marked your necklace as delivered on 09/17.
Almost every single part and piece was missing aside from two. Which is a lot considering it was a chair and all I received was the back and the seat. No feet, no tools, no screws…
By customer
Response from Overstock.com· Sep 21, 2026
We are truly sorry to hear that your chair arrived with missing parts. We understand how frustrating it is to receive an incomplete order. A return for a replacement was submitted for you on 09/11.
Ordered item 9 days ago and received no updates. Will order ever arrive? Sent email for status check on order without response. VERY Dissatisfied with lack of communication.
By Karen A.
Response from Overstock.com· Sep 21, 2026
We sincerely apologize for the concern with your order status. Your account was reviewed and UPS marked the ottoman as delivered on 09/15.
I received a damaged piece and then was charged over $70 to make a return. I will never order from Overstock again.
By customer
Response from Overstock.com· Sep 21, 2026
We are truly sorry to hear about the damaged item and the return. We do cover return shipping for damaged or defective items. You can reach out to us directly if you come across return charges in those cases.
Your cancel policy
By customer
Response from Overstock.com· Sep 21, 2026
We apologize to hear of the concern with our cancellation policy. You can return unneeded items for a refund within 30 days of delivery.
Disappointed that my order was cancelled. First time shopping Overstock
By Lisa M.
Response from Overstock.com· Sep 21, 2026
We sincerely regret your first Overstock experience was disappointing due to a canceled order. Your purchase has been fully refunded.
The wrong product was shipped to me. I ordered 6 bar stools and while 6 arrived-3 were the wrong ones. I called and the agent respectfully resolved the issue by sending me the correct ones; however, only TWO were replaced of the THREE??? I called again and I did not get a comfortable feeling that it will be resolved. It has been 3 days now and still no answer on my missing barstool? My order was for $600 The second agent was NOT at all the same as the 1st agent. He was not too concerned about my situation???? STILL WAITING! This was my first purchase ever from Overstock.com
By Mr. B.
Response from Overstock.com· Sep 21, 2026
We sincerely apologize for the issues with your recent order. We understand your frustration regarding the barstool. You can reach us at [email protected] if the final stool has not been received.
