Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
Still haven’t shipped my order!
By customer
Response from Overstock.com· Sep 22, 2026
We are very sorry to hear of the concern with your shipping status. We have reviewed your order and Fed Ex marked your ladder as delivered on 09/17.
Package was not delivered to my apt i retreived it from the front door.....it was left in front of the outside door where it would have been stolen...the sighn says ring the d apt bell for cc deliveries..
By customer
Response from Overstock.com· Sep 22, 2026
We are very sorry to hear about the delivery issue you experienced. We understand your frustration. We recommend checking with your apartment's receiving office if applicable. If the package is still not found we can be reached at [email protected].
You canceled my order no explanation
By Becky S.
Response from Overstock.com· Sep 22, 2026
We sincerely apologize for the unexpected cancellation of your order. We understand this is frustrating. Orders are typically cancelled if inventory is short at the time of fulfillment. Your table was fully refunded.
I'm curious to why they want you to rate them before you receive the product and the time it was due is beyond me 😞 I received the rug today and it's not the bright coral color I ordered is a rust color I'm very disappointed been waiting on this rug
By Dorothy A.
Response from Overstock.com· Sep 22, 2026
We sincerely apologize for the disappointment regarding the rug color. We understand how frustrating it is when an item doesn't match your expectations. We did speak to you on 09/16 and confirmed you wanted to keep the piece.
Still waiting on customer service to email me back after a week. They sent the incorrect light and won’t allow me to return without speaking to customer service.
By customer
Response from Overstock.com· Sep 22, 2026
We sincerely apologize your light was not as expected. Your account has been reviewed and we are showing a return for a refund was started on 09/20.
The lamps I received did not meet the item description. They were crap!! The lampshades were HORRIBLE!!! After waiting forever to get the lamps, I started to unbox and felt the cheap lampshades and immediately closed up the box!!! The first time I called, the CSR FROM Africa (which I could barely understand) hung up on me! Called a second time, waited another 10 minutes and spoke with another African who I could barely understand. You charged me $15 to return it!!! If your description was more accurate, I never would have bought them in the first place. But don't worry, I have posted my experience on several pages in FB and I will NEVER buy from Overstock again. I have spent several thousands of dollars in the past, but never again. I learned my lesson. Can't wait to see you go out of business.
By customer
Response from Overstock.com· Sep 22, 2026
We are truly sorry to hear that the lamps did not meet your expectations. We understand your disappointment. Your account has been reviewed and we are showing your refund was issued on 09/14.
I want to cancel this order and have been attempting since 20 minutes after order was placed and have been given the run around and refusal to cancel order. The return postage is over $40.00 which would be an expense I should not have incurred. I was well within the 60 minute cancelation policy. Seems very convenient........
By customer
Response from Overstock.com· Sep 22, 2026
We sincerely apologize for the difficulty you've experienced trying to cancel your order. Items can be returned within 30 days of delivery. You can reach us at [email protected] if you wish to set that up.
Poor quality. Falling apart.
By Michelle T.
Response from Overstock.com· Sep 22, 2026
We appreciate you sharing your experience with us. We are sorry to hear about the quality issue. A direct message was sent to your email.
