Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
It has arrived broken. I emailed them with photos as well but no reply!
By customer
Response from Overstock.com· Sep 28, 2026
We are truly sorry to hear that your item arrived damaged. We have processed a damage claim on the lanterns and issued a full refund on 09/23.
I never received my order. It was sent to a different state. 9/28/26. Spoke to my Bank today. I still have not been refunded.
By R. T.
Response from Overstock.com· Sep 28, 2026
We are very sorry to hear your order was misdelivered. Your account has been reviewed and your purchase was refunded on 09/18.
My shipment went from getting to Fredericksburg Va, which is 2 counties away from me to being sent all the way to Aberdeen Maryland and being delivered to someone there. Your chat bot is not functioning to really be able to assist . I noticed the problem over the weekend and was unable to get any satisfaction or help through that function.
By Nancy F.
Response from Overstock.com· Sep 28, 2026
We are truly sorry to hear about the misdirection of your shipment. We understand how frustrating this situation must be. Your purchase was noted as returned to sender and a replacement shipped out for you.
Allowed me to order an out of stock item
By customer
Response from Overstock.com· Sep 28, 2026
We appreciate you bringing this to our attention. We are actively investigating why out-of-stock items were marked as available. You have been fully refunded for the purchase.
Scheduled delivery, item not delivered, no communication from carrier. Automated system kept repeating outdated information regarding delivery. Had to call and talk to actual representative to resolve.. as of now item still not delivered
By FormerCustomer G.
Response from Overstock.com· Sep 28, 2026
We sincerely apologize for the frustration and inconvenience you've experienced with your scheduled delivery. It's truly disappointing when an item doesn't arrive as expected. We have checked your purchase and are showing the mattress was marked as delivered on 09/16.
No confirmation or estimated delivery date given. Order was olaces 5 days ago for expensive jewelry Item. I will never order from overstock again.
By customer
Response from Overstock.com· Sep 22, 2026
We appreciate you sharing your experience. We understand your frustration regarding the shipping status. We did speak to you on 09/16 to confirm the processing timeframes of the ring.
I am still waiting for a resolution to the damaged goods in shipping. I have sent order number and delivery date, but have not heard follow-up if I need to package everything to send back or if replacement parts will be sent.
By Kurt N.
Response from Overstock.com· Sep 22, 2026
We apologize for the delay in resolving your damaged shipment. We are actively reviewing your case and have sent a direct message to your email.
I doubt that anyone from overstock has ever tried to put together a chair, or the table from the set we bought. The holes do not line up and I spent hours trying to put just one chair together. There is no way I am going to do this 5 more times. On the table there are temporary plugs in the legs that they say should be removed using a screwdriver. They were almost impossible to remove and I ended up with pieces of the plug shooting all over the place. When I got it together I found that the top was warped
By Tom Z.
Response from Overstock.com· Sep 22, 2026
We are truly sorry to hear about the difficulties you experienced assembling your chairs and the table. We did issue a refund for your item on 09/22.
