Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
I canceled order and never got reply from my email.
By customer
Response from Overstock.com· Sep 29, 2026
We sincerely apologize regarding the order cancellation. We have confirmed that a return for a refund was set up for you on 09/28.
Purchased 4 ceiling fans in June 2026. 1 fan burnt out in September 2026. No support from Bed Bath and Beyond who owns Overstock. They sent me to the manufacturer which was in another country and no one gets back to me. I sent an email to Bed Bath and Beyond and there has been no response. I will no longer shop from either.
By Kirsten Crilly D.
Response from Overstock.com· Sep 29, 2026
We are truly sorry to hear about your experience with the ceiling fan. We understand your frustration and appreciate you bringing this to our attention. A direct message was sent to your email on 09/26.
I have not received item. When tracking the item, it shows that it was shipped but it hasn't gone any farther. Stalled at shipping.
By Nora
Response from Overstock.com· Sep 29, 2026
We understand your frustration with the shipment. You can reach us at [email protected] if you need assistance.
Difficult to reach Customer service.
By Leon
Response from Overstock.com· Sep 29, 2026
We appreciate you sharing your experience. We are actively working to improve our customer service accessibility.
Terrible service. Cancelled my order. This is 2026 - how can you not keep proper inventory disciplines. If you don’t have an item, pull it down from your site. This is easy. Inconveniencing a customer and now making them scramble to ensure a birthday present arrives on time is unacceptable. DO BETTER!
By Chris Van P.
Response from Overstock.com· Sep 29, 2026
We sincerely apologize for the inconvenience and frustration caused by the cancellation of your order. We understand how upsetting it is when an item you've ordered isn't available. We have noted your feedback. A full refund was issued for your watch.
I called to find out about an order placed online and cannot get anyone to help. I called the phone number on my email confirmation and they said that they are Bed Bath & Beyond and not Overstock.com. So I’m still without any response.
By customer
Response from Overstock.com· Sep 29, 2026
We sincerely apologize for the confusion and difficulty you've experienced in tracking your order. We have reviewed your account and confirmed UPS marked the chair as delivered on 09/18.
No customer service
By Lori C.
Response from Overstock.com· Sep 29, 2026
We're sorry to hear of the concern with your experience. A direct message was sent to your email on 09/18.
Emailed customer service twice about an order, never got a reply.
By Mark V.
Response from Overstock.com· Sep 29, 2026
We are very sorry to hear about your emails. We have checked into this and confirmed a follow up message was sent to your direct email on 09/21.
