Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
You sold me a fake bag with an authenticity guarantee and won’t take it back.
By customer
Response from Overstock.com· Oct 6, 2026
Thank you for your feedback. We take claims regarding item authenticity and our return policies very seriously. You can reach us at [email protected] for assistance.
Placed an order but decided I didn't want the product and called less than an hour following order but was told they could not cancel, very upset!
By customer
Response from Overstock.com· Oct 5, 2026
Thank you for sharing your feedback with us. We are sorry to hear you experienced an issue. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
Disappointed order has not been received. Slow Service.
By customer
Response from Overstock.com· Oct 6, 2026
Thank you for your feedback. We are sorry to hear of the concern with your order status. We have confirmed UPS marked your sham as delivered on 10/02.
My item says delivered, it was not. When I try to check the order, it says no such order exists. The tracking number does not work. My account says I have not placed any orders yet. When I call, I am met with a rude customer service agent! All around awful experience.
By Unhappy C.
Response from Overstock.com· Oct 6, 2026
Thank you for your feedback. We are sorry to hear your order did not arrive as expected. We understand how frustrating delays can be. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
I ordered 4 Wall sconse’s . Three (3) arrived with broken globes. I called and was given a case number. Promised 2-3 business days response. I called on the. 4 day. I wanted the globes replaced. I was told Overstock was not responding (was talking to Beyond). I purchased (4) globes on Amazon to enable me to complete the install on the bathroom. Beyond was going to provide a credit, then the phone went to the after call survey. NO CREDIT presented. Absolutely horrible customer service. The globes will arrive tommorrow If they fit I will again call and demand reinbursement. If no credit is provided that covers my cost, I will then refer this matter to the Indiana AG’s office of consumer affairs. Unbelievable.
By John G.
Response from Overstock.com· Oct 5, 2026
Thank you for bringing this to our attention. We are sorry to hear your item did not arrive in the condition expected. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
I placed an order which shows me it's in stock. After a few days I received an email that the order has been canceled The frustration is. That I ordered additional of the same item on a different web site was planing to have a completed set
By customer
Response from Overstock.com· Oct 5, 2026
Thank you for sharing your feedback with us. We are sorry to hear you experienced an issue. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
Received an incorrect cushion- wrong shape (bench shape vs chair cushion) & wrong color completely. Wasn't even close to what I ordered.
By RMR
Response from Overstock.com· Oct 5, 2026
Thank you for letting us know about your experience. We are sorry to hear there was an issue with your order. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
Your confirmation email says thank you for your order and correctly displays what I ordered. When I click the details button it says I haven't ordered anything yet. That's confusing. I hope I'll receive what I ordered.
By csp
Response from Overstock.com· Oct 6, 2026
Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention. We have confirmed a sage 8' rug is the item being shipped.
