Overstock.comReviews of overstock.com

Three different credit cards were declined because it thought the website was fraud. Even after we got one of the payments to go through (after trying three times and calling the bank) Overstock then canceled it the next day for no reason. When I called, they weren't able to tell me why it was canceled or assure me this wouldn't happen again, so I didn't order it a fourth time and got a couch somewhere else.

Still have not received my order

I ordered a rug that was clearly advertised online as a cotton and chenille blend. I specifically chose it because I’m allergic to polyester and wanted to avoid it. Unfortunately, the rug I received was made with cotton and polyester. I immediately contacted the company, and they assured me they would send a replacement with the correct materials as advertised. Days later, I received the exact same rug with the same cotton-and-polyester composition. The product description is extremely misleading, and the customer service experience was equally disappointing. They even wanted to charge me to return the rug pad after I explained that I would not purchase from them again. Buyer beware: the product description does not accurately reflect what you may actually receive.

You canceled my order two days later. Total bummer, not cool.

No tracking info on my order

The brand that I ordered , GDF Studio outdoor recliner, was not delivered to me. I received a brand by the name of Domi. This feels like false advertising. I have sent an email with pics to the customer service email but no reply has been received.

Ordered 2 different area rugs. One was fine. The other was like a plush blanket and your feet slip when you walk on it. not safe.

The sizing of the items does not match the descriptions provided on your website. Although some items are listed as final sale, when an item’s actual sizing is inconsistent with the sizing advertised, this creates a serious concern regarding the accuracy of the information being provided to consumers. If your company is already aware that certain items run significantly different from the sizes listed, the product descriptions and sizing information should be corrected so consumers can make informed purchasing decisions. Based on the response I received from customer service, it appears that this sizing discrepancy is already known. Continuing to provide sizing information that you know may be inaccurate is unfair to consumers, especially when the items are then considered final sale. Additionally, the information regarding potential sizing discrepancies is provided in very small print near the bottom of the item page, where consumers can easily overlook it. Information that could significantly affect a consumer’s decision to purchase an item, particularly a final-sale item, should be clearly and prominently displayed. Providing sizing information in the main description that does not accurately reflect the actual item, while placing a small disclaimer at the bottom of the page, is misleading to consumers. If the company is aware that the listed sizing does not accurately represent the merchandise, the correct sizing information should be clearly stated rather than relying on a disclaimer that consumers may easily miss. This practice raises serious concerns about whether consumers are being given clear and accurate information before making their purchases.