Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 400 reviews with 4 stars · Clear filters
Variety of products and reasonable prices,
By Kim
Response from Overstock.com· Sep 11, 2026
We're so happy to hear that you appreciate the variety of our products and our reasonable prices! Your positive feedback is truly appreciated.
Customer service representative was polite and fixed what I thought was wrong
By customer
Response from Overstock.com· Sep 11, 2026
We're happy to hear our representative was able to assist you and resolve the issue. We appreciate your positive feedback!
I just browsed your site and found a bedspread I liked. I ordered it and waiting for arrival.
By Kim C.
Response from Overstock.com· Sep 11, 2026
We appreciate you browsing our site and placing an order. We hope you love your new bedspread when it arrives!
The order processed very quickly. Delivery was quick. Communication was good.
By customer
Response from Overstock.com· Sep 11, 2026
We're so glad to hear that your order was processed and delivered quickly, and that you found our communication to be good! Your positive feedback is much appreciated.
I would have given 5 stars, but the original delivery was to happen before a new mattress arrived. Due to problems, the shipping date was 3 days after they stated... Son had to sleep on the floor for 3 days until the frame arrived. Not a big deal, but even when delivery date passed, Overstock stated that it should have been delivered the day before. I had no idea on delivery and had to call specifically to get it corrected. The product itself was of excellent quality and gave extras in hardware incase something broke or was lost. Finish is excellent as well!!
By Kenneth
Response from Overstock.com· Sep 11, 2026
We appreciate you taking the time to share your experience with us. We are actively reviewing our delivery communication processes. We are, however, very pleased to learn that the product itself met your expectations in terms of quality, hardware, and finish. Your positive feedback on the item's craftsmanship is valuable to us.
The product was nicely crafted. But hardware and instructions not included. However we did receive the required hardware 5 days later after I called customer service.
By cynthia S.
Response from Overstock.com· Sep 11, 2026
We appreciate you acknowledging the craftsmanship of our product. We are reviewing our packing processes to prevent similar issues.
Everything was great, except the 8 x 10 rug pad was significantly bigger (several inches each way) than the 8 x 10 rug. Required intense effort to trim the pad - the only thing that I had that worked was really long handled pruners.
By Laura S.
Response from Overstock.com· Sep 11, 2026
We appreciate you sharing your experience. If you need any further assistance, please reach out to us at [email protected].
Love the product! The only reason I can't give another star is because the shipping expectation wasn't met, but it was only a few days later than indicated.
By Diana S.
Response from Overstock.com· Sep 11, 2026
We're so glad you love the product! We are always working to improve our delivery estimates. Thank you for your feedback.
