Overstock.comReviews of overstock.com

WORST experience ever!!!! I ordered a cologne December 2nd for Christmas it’s now January 6th and still haven’t received anything! This is horrible paid a hundred and something dollars I’ve sent them 5 messages and haven’t gotten a single answer to any of the messages I call the Customer service number and for some reason they are NEVER available this is BS don’t buy anything from this website!

Worst ever!!! Ordered cologne over a month ago and all it says is shipped. Can’t contact because the number is bogus. Trying to seek legal help now.

On 12/12/2017, I ordered a Marcato Atlas Red Stainless-Steel Biscuit Maker/Cookie Press from Overstock.com as a Christmas gift for my niece. Information on my Overstock.com account indicated that the order had been “filled” and purportedly “shipped” six days following the order, i.e., 12/18/2017. After this date, the only tracking information that I was ever to obtain from the Overstock.com and USPS websites was of the “alleged shipping date.” I never received any further tracking information from any source nor did I receive the ordered item. At this point, I contacted Overstock.com Customer Service numerous times to inquire about the lack of tracking information and the reason the item had not been received. Several different Overstock.com Customer Service Representatives told me that the “information about my order” would be forwarded to the “appropriate department” for follow-up on the tracking information and missing item. No Overstock.com employee ever contacted regarding any actions taken in attempts to locate the missing item after my complaints. Then, information listed on this order on Overstock.com account showed that a return of the order had been initiated on two occasions followed by a cancellation of the order. I never requested that a return, refund, or cancellation be done for this order. This was done without any Overstock.com Customer Service Representative contacting me by e-mail or telephone to provide an explanation on the actions taken. An Overstock.com Board of Directors Representative informed me that another item had been "set aside" in case the item that I ordered was not located. I never received the item despite “another one being set aside for me.” Even though the website indicated the item was in stock, my account being billed, and the item allegedly shipped to me, I was informed that Overstock.com had “made a mistake” with my order. For some odd reason, the order was fulfilled and “shipped” but it was out-of-stock at the time of the order. Despite speaking with four different Overstock.com Customer Service Representatives on “Live Chat” and a Board of Directors representative via e-mail, not one of them discovered nor informed me that the order was out-of-stock when placed. I have never encountered such apathy and incompetence from any of the numerous websites in which I have spent thousands of dollars.

I have to dispute a charge because some idiot used my credit card on this website and I've reached out to them FOUR times explaining what happened and requesting a refund. Not one goddamn response. Scam!

If i could give them a negative i would. Short Story: I would never order from them again. Long story: More like what I don’t like. This company is a complete scam. I don't even know where to begin. Let's start by saying I was super excited to buy a table set so I signed up to be an overstock member and placed my order. I then checked my email and seen that there was a free 3-day shipping so I contacted the company and asked for them to upgrade me so that I could receive prior to the holiday. Being that the order was placed on a Saturday I knew that it wasn’t shipped yet. First person I encountered told me he would "handle it" Little did i know he didn't. I finally received it after Christmas and low and behold it said all items were shipped but yet my chairs were missing. At not one point were there any notes indicating separate orders. So I call and the agents exact words were "they’ll probably be there tomorrow" so I questioned the probable chances that they would be there she had stated how this was a third party who sells it and basically it wasn't overstocks fault. Which is funny because if it’s on your site and when I’m charged it reads OVERSTOCK. After that i decided to go ahead and assemble my table. BOOM the table has a chip in it. Which it's a glass table and i could cut myself on. I called and was told that I would be fully refunded and the table would be picked up. Little did i know they would negotiate the entire process. First send me pics. I did. Then is the table still able to be used? The agent then stated "How about you keep the table and refund you 10% back on your entire order" listen i'm laughing as i type this because you've got to be SHITTING ME 10%... the table is a hazard! How about i'm sorry here's a new glass top and partial money back? How about a new set? How about 50% off? How about anything else but 10% is a slap in the face and for a company worth millions you ought to be a shame of yourselves. ALSO i STILL haven't received my chairs. Complete nightmare to work with. I'll be contacting my bank. This has been the worst customer service I've ever experienced.

terrible!! the customer service does not care about helping you, theyre literally useless. they dont tell you anything you dont already know. the company sent me the wrong watch, i called and asked them what they could do about it. they said they ran out of the watch i ordered. UM SO YOU DECIDED TO SHIP A DIFFERENT ONE INSTEAD? which remind you looked absolutely nothing like the one i chose. at that point i was angry. they told me as soon as the box was in the mail, theyd transfer the money back into my account. fine. accept now its been A WEEK since i shipped it back and NO money has been put back into my account. this is a pathetic company. order from somewhere else.

I have been trying to get a replacement table for a unit that was delivered damaged. I kept calling, due to the lack of customer service they provide. Once one could not be found I asked for a refund. I have been waiting for OVERSTOCK to dispatch a carrier. Today is the 22nd of December and after promise and promise and apology their merchandise is still at my house. They were supposed to pick up no later than 12-21-2017. Where is a customers recourse when OVERSTOCK does not hold itself accountable, however they have your money. My advise is to STAY AWAY, if there are issues with the merchandise you will not be assisted.

Dont ever buy from this company god!!! For god sake 5 attempt replacement of barstools still wrong!!! Its been a month and hundreds customers service i spoke too with pictures in warehouse and customer service but still wrong item!!!! I never encountered really poor furniture company like this... I regret buying from this company !!!!