Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
I have not received my order yet! Where is it?
By haggardjme
Response from Overstock.com· Oct 11, 2026
Thank you for taking the time to share your feedback. We sincerely regret that your package has not arrived yet. You can reach our team at [email protected].
The package came in time but one shoe was a 12 and the other was a 13
By Dante
Response from Overstock.com· Oct 11, 2026
Thank you for sharing your feedback. We are sorry to hear about your concern regarding the shoes received. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
you sent the wrong Christmas tree that I ordered. Maybe your employees should double check before they send out an item for delivery.
By Thomas
Response from Overstock.com· Oct 11, 2026
Thank you for your feedback. We're sorry to hear that your tree was not as expected. We can assist you at [email protected].
Product arrived completely damaged
By Lindsay
Response from Overstock.com· Oct 11, 2026
Thank you for bringing this to our attention. We are sorry to hear your item did not arrive in the condition expected. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
I called overstock.com prior to ordering the fan that my wife and I wanted. We were told there were hundreds in stock. I then received notification that the order was canceled and there were none in stock. This is caused quite an issue for us.
By Len W.
Response from Overstock.com· Oct 11, 2026
We are truly sorry to hear about your experience. It is deeply disappointing to learn an item is not available. Your ceiling fan has been fully refunded.
No customer service followup for large item return request. Now it is here and I may not be.
By Susancustomer
Response from Overstock.com· Oct 11, 2026
Thank you for sharing your feedback with us. We are sorry to hear you experienced an issue with the delivery timeframe. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.
Had one when ordered but out when it came time to deliver. Paid for this and had to be refunded. Not cool.
By customer
Response from Overstock.com· Oct 11, 2026
We are very sorry to hear that an item you ordered went out of stock before your delivery could be completed. We understand how disappointing it is to expect a purchase only to have it canceled. Your privacy screen has been fully refunded.
I placed an order for 3 items, one was supposed to come in 2 days. 4 days later, Overstock cancelled the order, but claimed that I had cancelled it. I called. The customer service rep gave me another number to call. It was an outgoing-only voicemail with directions to email a Bed, Bath & Beyond address, saying I would get a response in a few days. Still waiting.
By Stephanie H.
Response from Overstock.com· Oct 11, 2026
We are truly sorry to hear about the frustration caused by your cancelled. This is certainly not the level of service we aim to provide. We have reviewed your account and confirmed all four orders were fully refunded.
