Item arrived damaged
Item arrived damaged. There is a large visible chip in the frame
By Michelle L.
Response from Overstock.com· Sep 18, 2026
We appreciate your feedback. To provide further assistance, we have contacted you at your email address.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 262 reviews with 3 stars · Clear filters
Item arrived damaged. There is a large visible chip in the frame
By Michelle L.
Response from Overstock.com· Sep 18, 2026
We appreciate your feedback. To provide further assistance, we have contacted you at your email address.
Web site indicates free shipping on $49.99, While order was being placed, screen read free shipping. After entering cc information & submitting, we were charged 6.99 for shipping~
By Rose B.
Response from Overstock.com· Sep 18, 2026
We appreciate you bringing this to our attention. To provide further assistance, we have contacted you at your email address.
My rug came late at night, which sometimes is worrisome because it could be picked up by a stranger. The rug was much bigger than I anticipated - my misjudgment - and I was going to send it back. I called your Customer Service line on Sunday and was told I would have :35 to wait! REALLY???? I kept the rug and I love it.
By Dee
Response from Overstock.com· Sep 18, 2026
We appreciate you sharing your experience. We are glad to hear that despite the initial concerns, you ultimately love your new rug.
The directions were not as simple as stated in the description.
By customer
Response from Overstock.com· Sep 18, 2026
We appreciate your feedback regarding the directions. We are always working to improve our instructions for clarity.
Beautiful product from Indonesia and wonderfully packaged, yet very warped and frustrating to put the three pieces together. As in last night and this morning. Cushion is lovely, but the frustration of realizing no bolts above two from the base aligned, no matter how intelligent I am was annoying as you know what.
By customer
Response from Overstock.com· Sep 13, 2026
We appreciate you taking the time to share your feedback. We are truly sorry to hear about the difficulties you encountered with the assembly of your item. If you need any further assistance, please reach out to us at [email protected].
Ok, so the pillows arrived, and they were nice. The issue was the boxing. I am not sure if the delivery service repacked them or what happened. They appeared to have been sloppily taped up, and one box was half-open. It was my first time ordering from Overstock. It makes me wonder whether the packager is sloppy or the delivery service.
By Vivian G.
Response from Overstock.com· Sep 13, 2026
We appreciate you sharing your initial experience with us. This is certainly not the impression we want to make, and we are looking into our packaging and delivery processes to prevent similar occurrences. We value your feedback as it helps us improve.
Umbrella is not a good good as I’ve purchased in the past. I will keep but disappointed in quality but it was a good price so I guess you get what you pay for
By customer
Response from Overstock.com· Sep 13, 2026
We appreciate you taking the time to share your feedback. If you need any further assistance, please reach out to us at [email protected].
Your cancellation policy is unacceptable it should at the very minimum allow you to cancel the order within 24 hours one hour cancellation policy is absurd
By karen D.
Response from Overstock.com· Sep 13, 2026
We appreciate you sharing your feedback. We understand your concerns about the one-hour window and are actively reviewing our policies to better serve our customers. If you need any further assistance, please reach out to us at [email protected].