Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 308 reviews with 2 stars · Clear filters
Nevermind in fricken over her ass
By customer Beau james W.
Response from Overstock.com· Sep 12, 2026
We are sorry that your experience was not satisfactory. We are always looking for ways to improve. If you need any further assistance, please reach out to us at [email protected].
Customer Service Rep was not able to price match with all the discounts when the payment process stopped working online
By Rosa C.
Response from Overstock.com· Sep 4, 2026
We appreciate you sharing your experience. We are sorry to hear about the difficulty with price matching and the online payment process. We are reviewing our procedures to prevent this from happening again.
Package arrived just fine. I called customer service for instructions on how to remove fold lines. She said to save the outer wrap in case I needed to return it plus it might take 14 days for it to lay flat. The last rug I bought was rolled with instructions on how to help it lay flat. This one is folded so there will be fold lines. I'm 83 and use a walker! I expect fold lines but want to help them lessen as quickly as possible so I can safely walk on the rug. Fourteen days was not listed in the description!!! Karen Malloy
By Karen M.
Response from Overstock.com· Sep 12, 2026
We appreciate you taking the time to share your feedback. If you need any further assistance, please reach out to us at [email protected].
colors in the ad are not close to the product. I thought I could return though the store. Because of the conection with the container store and Bed Bath and Beyond. I did not like being redirected to you site from my intended store Bed Bath and Beyond. It cost me $17. to return through UPS as required. Overall bad experience
By customer
Response from Overstock.com· Sep 3, 2026
We appreciate you sharing your experience and feedback regarding the product's color and the return process. We understand your frustration with being redirected and the unexpected return cost. We are reviewing our return procedures to improve clarity for our customers.
One of my recent purchases ( kitchen cart) was smaller than the dimensions listed. Another item, which was quite expensive (a kitchen island seating table) has a finish to the tabletop that feels quite cheap looking. I'm pretty disappointed by both.
By Shannon
Response from Overstock.com· Sep 12, 2026
We appreciate you taking the time to share your feedback regarding your recent purchases. If you need any further assistance, please reach out to us at [email protected].
I tried to cancel my order within five minutes after placing it and was unable to do so…I was told I could return it, but then I pay for the return fee. Such a non-friendly customer service policy.
By Carol S.
Response from Overstock.com· Sep 12, 2026
We sincerely apologize for the frustration you experienced when trying to cancel your order. Your feedback is important as we continuously work to improve our customer experience. To provide further assistance, we have contacted you at your email address.
Rug color was washed out. I have a larger version on this rug and it is a richer color. Also, it smelled musty.
By Sabina
Response from Overstock.com· Sep 12, 2026
We are sorry that the rug's color was not as expected. If you need any further assistance, please reach out to us at [email protected].
I have not received email confirmation of pmt. I called they said sorry. Still no receipt. No details on shipping either. I ordered 3 days ago.
By customer
Response from Overstock.com· Sep 3, 2026
We sincerely apologize for the missing confirmation and shipping details. To provide further assistance, we have reached out to your email.
