The distribution service was terrible
The distribution service was terrible. Not good tracking and missed deadlines.
By customer
Response from Overstock.com· Sep 23, 2026
Thank you for your feedback. We are actively reviewing our processes.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 262 reviews with 3 stars · Clear filters
The distribution service was terrible. Not good tracking and missed deadlines.
By customer
Response from Overstock.com· Sep 23, 2026
Thank you for your feedback. We are actively reviewing our processes.
No word of an order that I paid for.
By Patricia B.
Response from Overstock.com· Sep 24, 2026
Thank you for your feedback. We understand your frustration. Our records show all orders were successfully delivered. If you need any further assistance, please reach out to us at [email protected].
One box arrived in good shape. Second box, with 2 rugs in it was obviously broken open by uPS and repacked. Disgusting job
By customer
Response from Overstock.com· Sep 13, 2026
We're very sorry to hear about your delivery experience. If you need any further assistance, please reach out to us at [email protected].
You sent me too many lamps after calling you it was decided you did not want to pay for the postage to return the extra lamps
By customer
Response from Overstock.com· Sep 24, 2026
We appreciate you bringing this to our attention. We are reviewing our procedures to prevent this from happening again.
Hidden return policy which is not good policy .we're done
By customer
Response from Overstock.com· Sep 24, 2026
Thank you for your feedback. Our return policy is located on our website for easy access. https://help.overstock.com/support/s/article/Standard-Return-Policy-ostk
I was so excited to see the artificial trees that I could use outdoors. When I got them, the plastic smell was very overpowering - I wasn't expecting that. But the reason I returned them is because the screw in the base of the tree, that screwed into the stake, was extremely short, Maybe 1/2" inch at the most. The tree wouldn't stand up straight and it kept tipping over because the screw was too short for the weight. VERY poor design. That screw should have been at least 1" or longer. The price was great, but the tree design was flawed and disappointing.
By Karen
Response from Overstock.com· Sep 13, 2026
We appreciate you taking the time to share your detailed feedback regarding the artificial trees. If you need any further assistance, please reach out to us at [email protected].
You asked for ratings long before the item arrived. The quilt came two days ago and I am very pleased with it. Just felt, how can I rate my order when it hasn't arrived?
By Mary M.
Response from Overstock.com· Sep 13, 2026
We appreciate your feedback regarding our request for a rating before your item arrived. We are reviewing our process to prevent this.
Nothing has happened yet No confirmation of shipment, but card was charged
By RICHARD
Response from Overstock.com· Sep 23, 2026
Thank you for sharing your experience. We understand the frustration with the shipping. While the delivery took longer than expected, our records show that all packages were ultimately delivered safely. We appreciate your patience and hope everything arrived in good condition.