Not what I expected
Not what I expected
By Elias M.
Response from Overstock.com· Aug 31, 2026
We're truly sorry your experience didn't meet your expectations. We value your feedback and are always working to improve.
Tuesday, November 10, 2026 · Customer reviews of US businesses
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6,717 reviews
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Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
Not what I expected
By Elias M.
Response from Overstock.com· Aug 31, 2026
We're truly sorry your experience didn't meet your expectations. We value your feedback and are always working to improve.
The products and prices are OK. I HATE HATE HATE the daily marketing emails I receive from overstock.com!!!!! I would give you zero stars if that were an option. You make me angry with you every single day when I check the spam folder and find multiple useless emails from your company. You are a horrible company and I wish you would go out of business.
By Teresa Ann B.
Response from Overstock.com· Aug 31, 2026
We appreciate you taking the time to share your feedback, and we sincerely regret that our marketing emails have caused such frustration. We understand your strong feelings about the frequency and relevance of these communications. We are actively reviewing our email practices to ensure a better experience for our customers.
The item color I received was nothing near the color shown on your website. I’m trying to initiate a return. System will not let me initiate process using my order number. Extremely confusing & frustrating process. First time ordering & am extremely disappointed.
By JK
Response from Overstock.com· Aug 31, 2026
We sincerely apologize for the disappointment with the item's color and the difficulties you've faced with the return process. We understand how frustrating it is when an order doesn't meet expectations and when our system is not user-friendly. We are truly sorry this was your first experience with us. We'd love to help! Please email us at [email protected]
No instructions
By customer
Response from Overstock.com· Sep 1, 2026
We're sorry to hear about the issues with your order. To provide further assistance, we have reached out to your email.
I looked at your site,as I did other sites , but I did not order anything from you.
By Nonni
Response from Overstock.com· Aug 31, 2026
We appreciate you taking the time to explore our site. We hope you'll consider us in the future.
I sent pictures to show defect and I didn't get a return label. She was rude
By Juliette
Response from Overstock.com· Aug 31, 2026
We are concerned to hear about your experience with the return process and the interaction you described. We appreciate you bringing this to our attention. Please email us your order details at [email protected] , we're happy to assist you.
I ordered 2 of the same item. Paid for 2. 1 was delivered.
By Kara
Response from Overstock.com· Aug 31, 2026
We are concerned to hear about the missing item. Sometimes when UPS is making deliveries one part or your order will arrive earlier than the other. Please allow 2 business days for the carrier to complete the shipment. If you still have not received your order, please email us your order details at [email protected]
Said “get it by Monday”, then said arriving Friday by 3pm, then end of day. Then I never received nothing and now it’s weekend so god knows if it ever comes. No updated location yet. Super frustrating
By customer
Response from Overstock.com· Aug 31, 2026
We are genuinely sorry to hear about the frustrating experience with your delivery. We understand how disappointing it is when expectations for arrival times are not met and tracking information is unavailable. We are looking into this immediately to understand what happened and prevent future occurrences.