Overstock.comReviews of overstock.com

We ordered a clock a week ago and it still has not shipped.

The delivery said I would have by 9/2 but when I checked on tracking it doesn't even show my order even though I have an invoice. When I called they said shipping is 6 to days 10 days from purchase and they saw my order on the back end. I would have never ordered it with the delivery customer service told me.

I didnt receive my entire order, I called and was told I would have a call or email within a couple of days on the status of receiving the remainder of my order but have not heard from at this time.

My order was canceled after it showed the item in stock. You should honor the purchase. False advertisement.

I haven’t received the items yet.

On Aug 14, I reported to Overstock that I has received a package I didn't order & asked how I should return the item. I was told not to worry to simply keep the twin size duvet. On Aug 29, I ordered 2 items from Overstock, received an email thanking me for the order. Much later, an email arrived cancelling the order indicating insufficient information. I called Overstock today to find out what was required. I was told I was not permitted to order anything from Overstock because I had a fraudulent "backcharge." I didn't know what a backcharge was only to learn that it had to do with the item I supposedly ordered in July but didn't pay for. The item was what had been delivered to me in Aug that I never ordered. The item was paid for with a credit card that is not mine. None of my cards have the same last 4 digits of the card used to pay for the mis-delivered item. I checked the credit agencies, that credit card is not on any of my credit reports. When I was told not to return the item to Overstock, simply keep the item, I was never told that there would be a "backcharge" and that I would be prohibited from purchasing anything else from Overstock. I thought I was doing the right thing by reporting a mis-delivery. Wrong! Now I am being penalized by Overstock. I didn't even want the item. I don't have a twin bed; I gave the item away. Even if had wanted a twin duvet, I never would have ordered it in dark gray. Overstock didn't even give me the courtesy of telling me why my order of Aug 29 was cancelled. I had to call to learn why. I checked my account on Overstock and there was no record of a purchase on my Overstock account. There were zero purchases on my Overstock account. Further, Overstock's record of my account showed that the last purchase I made through Overstock was Feb 2025! for 2 sheet sets. I spent over three hours trying to tell Overstock that the card used was not my card and to go to the 3 credit reporting agencies to prove that I don't have a card ending in the last 4 digits that Overstock said was used to make the purchase. What I did try to order yesterday (2 sheet sets) from Overstock was more than twice the dollar amount of what Overstock is calling a "backcharge" for the item ordered in July, something of which I have no knowledge. For a mistake that was not mine, Overstock lost a sale that was more than double the backcharge and lost a customer forever. I don't know who ordered the duvet. I don't know why the duvet was delivered to my house. I only know that the card used to make the purchase was NOT my credit card. I tried to return the item to Overstock. Overstock didn't want the item either and did NO research on my account or any other research to discover how the item was sent to me. But I am the one locked out of ordering from Overstock because I tried to do what I thought was the right thing. In retrospect, I should have never called Overstock. The Item was paid for with a credit card (that was not my credit card), but delivered to my address. No one would have been the wiser if I have never called.

Poor customer service. Order was cancelled for no reason. Refund took to long to receive

I haven't received my order.