Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
6,717 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 2,834 reviews with 1 star · Clear filters
I don't like the lack of control with fedex delivery. Can’t reschedule or choose place to hold package.
By customer
Response from Overstock.com· Sep 3, 2026
We appreciate you sharing your concerns about FedEx delivery options. We are actively working to improve flexibility for our customers.
I did not get the item I ordered. It was much smaller and not even as described. I’m having a very hard time contacting customer service for a return. I feel like this company’s trust pilot training is very low so buyer beware
By Sophie
Response from Overstock.com· Sep 7, 2026
We sincerely apologize for the frustration and disappointment you experienced with your recent order. We understand how upsetting that can be. Your feedback is crucial. I am showing we set up a return for a refund on your order on 09/07. You can check your email for those instructions.
I ordered on 8-27-2026. So far I have not even received a confirmation on my order muchless received my order. How disappointing as I have been using them for years.
By Patty R.
Response from Overstock.com· Sep 3, 2026
We sincerely apologize for the delay in receiving your order confirmation. We have resent the confirmation to the email address on file. The item has a processing timeframe of 6-10 business days from the order date. You will be sent an email once the item has been assigned tracking.
I AM TRYING TO RETURN THIS ITEM AND THEY SAID I COULD NOT THEY TOLD ME TO SEND E-MAIL TO WHOEVER THESE PEOPLE IS AND I GOT NO RESPONSE I WANT TO RETUN THIS ITEM THEY DO NOT FIT MY WHEELCHAIR PRISCILLA
By customerPRISCILLA S.
Response from Overstock.com· Sep 3, 2026
We are truly sorry to hear about the difficulty you're experiencing with your return and the fit of the item. We understand your frustration and want to help resolve this for you. We are looking into your case and will be in touch to assist with the return process via email.
The delivery and the Customer Service you guys really need to work on the delivery person left my items outside downstairs then came upstairs to put the door tag on my door stating that my items were on level one stairs I don’t live in an apartment building I live in Apartments. I reached out to them. They called back. I reached out to you and haven’t heard nothing. The agents on the phone. Tell me you have nothing to do with delivery. They’re very dismissive, but I think with Customer Service it’s about Servicing the Customer, I’m paying you. I didn’t pay the delivery so any problems I have I should bring them to you and you take them up with delivery. I’ve been waiting on a call back. I’ve been waiting on the email. Have not heard anything not even an apology from anyone who’s taking any one of my calls,
By SYM71
Response from Overstock.com· Sep 3, 2026
We apologize for the unacceptable delivery experience and the frustration you encountered with our customer service. We appreciate you bringing this to our attention. If you need any further assistance, please reach us at [email protected]
Your Customer service is RUDE. I called to complain the rug I brought having a chemical odor but your customer service told me just wait 7days it will be gone the odor I told her Im not interested the rug and I want to return it because of the odor she just told me she cannot help me and charge me for returning. I told her I wont pay for the return because its not my fault the rugs having chemical odor but she insisted she cannot help me and pay the charge.
By customer
Response from Overstock.com· Sep 3, 2026
We appreciate you sharing your experience with us. We have reduced the label fee to guarantee a full refund is issued within 2-5 business days of the items return date if you wish to proceed with the return.
I have left three messages for the past three days to try to initiate a return and still have gotten no response.
By Kim
Response from Overstock.com· Sep 3, 2026
We're sorry to hear of the issues with the item you received. We have reached out via email to assist you further with this inquiry. Thank you for bringing this to our attention.
I ordered an pair of designer heels for my girlfriend. I had an order number and confirmation email. Being that it was a gift and pricey I was waiting for delivery info. A few days later I received an email titled "your item has been successfully cancelled". When I tried to reorder the heels in that size were no longer available. Now that delivery date was a concern I reluctantly ordered through the designers website at a higher price.
By customer
Response from Overstock.com· Sep 3, 2026
We are truly sorry to hear about the cancellation of your order and the subsequent unavailability of the heels. Your comments highlight areas where we need to focus our efforts, and we are actively reviewing our procedures to prevent similar situations from occurring in the future.
